Amber Caldwell
Arnold
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
SSM Health St. Clare Hospital
12.2023 - Current
- Builds strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Educates patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Assists in managing chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Obtains pre-authorization from insurance companies ahead of medical services.
- Coordinates successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Surgery Scheduling Coordinator
Mercy Hospital South
12.2022 - 12.2023
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Verified insurance coverage and obtained pre-authorizations.
Medical Assistant
Mercy Hospital South
01.2022 - 11.2022
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Medical Assistant
Mercy Richardson Square Primary Care
12.2020 - 08.2020
- Monitored and recorded vital signs for an average of 18 patients per day, preformed ekgs, spirometry, and dipstick urinalysis testing, conducted various point of care testing such as hemoglobin a1c, strep, covid, and flu, obtained and submitted prior authorizations, prepped exam rooms for procedures, scheduled appointments, testing and stat procedures/imaging, submitted medication refills, answered patients’ questions and concerns, provided patient education.
Ophthalmic Technician/Optician Technician
Tekwani Vision Center
08.2019 - 01.2020
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Ophthalmic Technician
Image Eye Care - Drs. Todd & Holly Hamilton
03.2019 - 07.2019
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
Optician
Manchester eye care
06.2018 - 02.2019
- Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Optician
Wal-Mart Optical Lab
03.2017 - 05.2018
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Built lasting rapport with patients through genuine interest in their vision health needs and attentive follow-up communications after appointments or purchases were made.
Education
Bachelor of Science - Healthcare Administration
Saint Louis College of Health Careers
Fenton, MO05.2025
Associates Healthcare Administration -
St. Louis College of Health Careers
01.2021
Medical Assistant Diploma -
St. Louis College of Health Careers
General Education -
St. Louis Community College
Skills
- HIPAA Compliance
- Patient-focused care
- Data Entry
- Insurance Verification
- Epic EHR
- Microsoft Programs
Timeline
Medical Assistant
SSM Health St. Clare Hospital
12.2023 - Current
Surgery Scheduling Coordinator
Mercy Hospital South
12.2022 - 12.2023
Medical Assistant
Mercy Hospital South
01.2022 - 11.2022
Medical Assistant
Mercy Richardson Square Primary Care
12.2020 - 08.2020
Ophthalmic Technician/Optician Technician
Tekwani Vision Center
08.2019 - 01.2020
Ophthalmic Technician
Image Eye Care - Drs. Todd & Holly Hamilton
03.2019 - 07.2019
Optician
Manchester eye care
06.2018 - 02.2019
Optician
Wal-Mart Optical Lab
03.2017 - 05.2018
Bachelor of Science - Healthcare Administration
Saint Louis College of Health Careers
Associates Healthcare Administration -
St. Louis College of Health Careers
Medical Assistant Diploma -
St. Louis College of Health Careers
General Education -
St. Louis Community College
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