Amber Bernachi

* Answer an average of 30 calls per day while listening, diagnosing and resolving provider claim issues and offering step-by-step solutions.

* Provided prompt provider support with a professional, friendly, and patient attitude.

* Politely addressed and provider complaints, only escalating to management when necessary.

* Proactively memorize our ever changing policies and procedures.

* Adjust claims.

* Document provider concerns with claim processing.

* Communicate with Blue Cross and Blue Shield from other states to resolve claim issues.

* Work inventory items such as Claim Reconsiderations and Appeals.

* Review medical records to insure they are in the correct department for review.

* Mail out correspondence letters to providers with review findings and to request any additional documentation that may be needed.

* Provider benefit quotes when I am dual skilled and placed in the Benefits and Eligibility queue.

* Open and/or close the store.

* Manage the till in the safe.

* Sign for and approve bank deposits.

* Make change while at the bank to ensure the till would be accurate and ready for the set day's projected sales from the prior year.

* Set up interviews with potential talent.

* Hold the first round of interviews.

* Set up interviews for the second round with the store manager.

* Hold a meeting with the manager to discus interviews and decide who we would want to offer a position.

* Call applicants to offer them a position with the company.

* Get all new hire paperwork together for onboarding.

* Set up a training schedule for new hires.

* Train the new hires.

* Submit payroll every Sunday.

* Create the schedule for all employees.

* Operate the register.

* Join in on a monthly conference call with the other store managers from our district.

* Remodel the store.

* Change out all new sales signs through out the store.

* Style mannequins with the newest trends.

* Receive shipment three days a week.

* Put out new products.

* Zone employees around the store so that each zone has an employee ready to assist customers.

* Organize the back room.

* Plan and lead a monthly store meeting.

* Keep track of and file away all paperwork.

* Open and/or close the store Monday through Thursday.

* Go through the store before open to check the produce quality.

* Balance both tills before opening for the day.
* Operate the registers when making sales.

* Remodel the store.

* Receive shipment every Wednesday.
* Put out new products.

* Clean the store before close.