Amaudre Scarescore
Independence
Summary
With a strong passion for technology and problem-solving, I have developed skills in JavaScript, HTML, and CSS to create engaging, user-friendly web experiences. My early exposure to technology—being the go-to troubleshooter in my household—sparked my interest in STEM and software development. Today, I am focused on expanding my technical knowledge, building projects, and applying my expertise to enhance user experience, web accessibility, and technical troubleshooting.
In addition to programming, I have hands-on experience in technical support and customer service, where I honed my ability to diagnose and resolve software issues, communicate complex solutions clearly, and collaborate with teams to improve processes. My goal is to leverage these skills in a software development or IT support role where I can continue to grow and contribute to impactful projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot
05.2022 - Current
- Exhibited outstanding problem-solving skills while delivering exceptional customer service to clients via online chat and SMS channels, ensuring prompt and accurate resolution of inquiries and issues.
- Leveraged effective communication skills to engage with customers while maintaining a positive and professional demeanor in every interaction.
- Demonstrated proficiency in utilizing chat and SMS platforms to address customer concerns, troubleshoot technical issues, and provide product/service information.
- Collaborated with multiple teams to escalate complex cases, streamline processes, and enhance overall customer satisfaction levels.
- I regularly used excellent time management techniques to attend meetings on time while navigating differing schedules.
IT Help-Desk Support
CourtCall
08.2020 - 04.2022
- Utilized strong problem-solving skills to diagnose and troubleshoot complex technical issues related to legal technology and software applications, ensuring minimal disruption to client operations.
- Demonstrated proficiency in remote support tools and software debugging techniques to resolve installation errors, compatibility issues, and optimize software performance.
- Worked closely with the team to share valuable insights and feedback from customer interactions, contributing to the improvement of software products and enhancing the user experience.
- Ensured compliance with industry regulations by safeguarding sensitive customer data and payment information, maintaining a strong commitment to privacy and confidentiality.
Insurance Agent Internship
Brett Wyatt Agency
06.2019 - 08.2019
- Utilized effective communication and interpersonal skills to educate clients on insurance policies, coverage options, and risk management strategies, fostering trust and confidence in the company's services.
- Implemented digital tools and software solutions to streamline administrative tasks, enhance workflow efficiency, and improve customer service delivery, contributing to the overall effectiveness of the insurance agency's operations.
Education
(Currently Attending), Associate's Degree - Computer Science.
Metropolitan Community College
(Expected August 2025)Nanodegree - Introduction To Javascript.
Udacity.
01.2024
Skills
- JavaScript (ES6), HTML5, CSS3
- Debugging & Troubleshooting
- API Integration (REST, Third-Party APIs)
- Responsive Web Design & Web Accessibility
- Software Installation & Configuration
- Remote Troubleshooting & Technical Support
- Version Control (Git, GitHub)
- Ticketing Systems (eg, Zendesk, Jira, ServiceNow)
- Problem Solving & Performance Optimization
- Team Collaboration & Customer Support
- Adaptability & Remote Work Efficiency
Accomplishments
- Developed and implemented a seamless copy button feature, resolving a long-standing issue that had persisted for months. This feature significantly improved workflow efficiency by allowing users to copy text with a single click, eliminating repetitive manual processes and greatly enhancing overall user experience.
- Honor Roll.
- Perfect Attendance.
Certification
- CSS Properties Course (Great Learning Academy, April 2023):
- verify.mygreatlearning.com/SIVIKBHJ
Skills : Responsive Design, CSS Pseudo-classes, Text Styling, Mobile-First Design, CSS Frameworks.
Mastered advanced CSS techniques including pseudo-classes, responsive design, and typography for seamless, cross-device user experiences. Focused on mobile-first design principles and optimizing web elements for various screen sizes using CSS Grid and Flexbox.
- JavaScript for Web Designers (LinkedIn Learning, May 2023):
Skills : JavaScript, APIs, Geocoding, Web Development, Data Integration, User Experience.
Developed hands-on experience with JavaScript and third-party API integration to build dynamic web applications. Specialized in geocoding techniques to implement location-based features, ensuring seamless user interactions. Enhanced collaboration with development teams through effective use of industry-standard coding practices.
Timeline
Customer Service Representative
The Home Depot
05.2022 - Current
IT Help-Desk Support
CourtCall
08.2020 - 04.2022
Insurance Agent Internship
Brett Wyatt Agency
06.2019 - 08.2019
(Currently Attending), Associate's Degree - Computer Science.
Metropolitan Community College
Nanodegree - Introduction To Javascript.
Udacity.
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