Amanda Winkler
Macon
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
MFA Oil
06.2024 - Current
- Resolved customer inquiries through effective communication.
- Processed orders and maintained organization of deliveries.
- Assisted customers with propane deliveries.
- Collaborated with team members to enhance customer service.
- Receiving and ordering oil for the warehouse.
- Collecting customers payments
- Reconciled bank deposits
- Helping customers with NECAC.
- Kept files organized
Parts Counter Sales Person
Crown and Power
03.2024 - 05.2024
- Assisted customers in identifying parts and accessories for various equipment.
- Managed inventory levels, ensuring accurate stock availability and timely order fulfillment.
- Operated point-of-sale systems efficiently to process transactions and handle customer inquiries.
- Ordered parts for customers, and for department for use in combines, bean planters and tractors.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
Dispatcher
Macon Electric Cooperative
08.2023 - 03.2024
- Coordinated emergency response efforts, ensuring timely dispatch of resources to critical locations.
- Monitored and prioritized incoming service requests.
- Excelled in multitasking to manage calls with professionalism and efficient.
- Proficiently use computer system and managing outages.
- Effectively handled all incoming calls from customers inquiring about service and outages.
- Cleaned on downtime.
Volunteer Coordinator
Compassus
02.2019 - 08.2023
- Coordinated volunteer recruitment and onboarding processes to enhance program capacity.
- Mentored new volunteers, providing guidance on best practices and organizational values to support retention efforts.
- Implemented a tracking system for volunteer hours, ensuring accurate reporting and compliance with organizational standards.
- Fostered relationships with community partners to increase awareness of volunteer opportunities and initiatives.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Pharmacy Technician
Samaritan Hospital
06.2005 - 08.2016
- Managed prescription processing, ensuring accuracy and compliance with pharmacy regulations.
- Trained new staff on medication handling protocols and inventory management systems.
- Collaborated with healthcare providers to resolve medication-related inquiries effectively.
- Monitored drug inventory levels, implementing reorder processes to minimize shortages.
- Adhered strictly to HIPPA regulations related to confidentiality of patient information at all times.
Education
High School Diploma -
Atlanta C-3 School
AtlantaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Self Motivated
- Adaptability
Timeline
Customer Service Representative
MFA Oil
06.2024 - Current
Parts Counter Sales Person
Crown and Power
03.2024 - 05.2024
Dispatcher
Macon Electric Cooperative
08.2023 - 03.2024
Volunteer Coordinator
Compassus
02.2019 - 08.2023
Pharmacy Technician
Samaritan Hospital
06.2005 - 08.2016
High School Diploma -
Atlanta C-3 School