Amanda Willers
O'Fallon
Summary
Dynamic professional with a proven track record, Excelling in project management and communication. Adept at problem-solving and process improvement, consistently delivering results that exceed expectations while fostering team collaboration
Overview
19
19
years of professional experience
Work History
AirBNB Property Assistant
North Street Properties LLC
Saint Peters
05.2020 - Current
- Property housekeeping: involves regular cleaning and upkeep to maintain a property's appearance and functionality, including tasks like dusting, vacuuming, sweeping, and laundry
- Property maintenance: involves maintaining appliances, safety, and preventive/reactive maintenance actions, ensuring the property interior fully functional and operating in its best condition
- Maintain guest satisfaction and positive reviews, minimum 4.8 overall rating from guests
- Respond to guests on-site inquiries and/or requests
- Inventory and supply ordering
- Communicate regularly with super host to ensure excellent hospitality
IT Business Analyst
Client Services, Inc
Saint Peters
01.2014 - 02.2020
- Documented technical specifications based on customer needs and preferences
- Validated functional designs by creating test scenarios and conducting user acceptance tests
- Creation and review of project documents for AD side, including CUBS and Windows
- Create business and technical requirements
- Testing end results on projects, as well as after project has deployed
- Works closely with programmers and management
- Liaison between IT, client relations managers, and operations project management
Business Technology Project Coordinator
Client Services, Inc
Saint Peters
01.2012 - 01.2014
- Coordinates projects in Business Technology for Application Development including Windows and CUBS teams
- Review of scopes and time management on each project
- Works closely with client relationship managers, client support, and operations to complete client requirements and deadlines
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
Clerical Lead
Client Services, Inc
Saint Peters
04.2010 - 01.2012
- Train and oversee department of 6
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Create run books for all processes and procedures
- Work closely with IT to automate processes to cut costs and create better work flows
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Administrative Assistant
YMCA of Greater St. Louis
Wentzville
05.2006 - 12.2009
- Facilitated communication between different departments within the organization.
- Reports directly to the Executive Director
- Create budgets for 5 departments
- Accounts Payable and receivables
- Member services; welcomed visitors, answered phone calls, maintained front reception desk, including sign ups for memberships, sports,and child care
- Executive board, worked with vendors and businesses for yearly gala
- Inventory and supply ordering
Education
Cosmetology And Manicurist - Cosmetology/Cosmetologist
Abbott Academy of Cosmetology
Saint Peters, MO08-2002
Some College (No Degree) - Psychology
St Charles Community College
Saint Peters, MOSkills
- Communication skills
- Project management
- Problem solving
- Time management
- Team collaboration
- Customer service
- Process improvement
- Customer service
- Quality assurance
- Administrative support
- Data analysis
- Analytical skills
Timeline
AirBNB Property Assistant
North Street Properties LLC
05.2020 - Current
IT Business Analyst
Client Services, Inc
01.2014 - 02.2020
Business Technology Project Coordinator
Client Services, Inc
01.2012 - 01.2014
Clerical Lead
Client Services, Inc
04.2010 - 01.2012
Administrative Assistant
YMCA of Greater St. Louis
05.2006 - 12.2009
Cosmetology And Manicurist - Cosmetology/Cosmetologist
Abbott Academy of Cosmetology
Some College (No Degree) - Psychology
St Charles Community College