Amanda Watson
Mercy Hospital St. Louis
St Louis
25
years of professional experience
Medical professional with solid background in healthcare administration, surgery scheduling, and patient interaction. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Administrative Assistant III
10 Months- Scheduled surgical procedures efficiently, ensuring alignment with physician availability and patient needs.
- Managed appointment calendars using electronic scheduling systems to optimize workflow and reduce delays.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Administrative Assistant II- Hospice
8 Years 11 Months- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Coordinated insurance verification processes to ensure timely patient admissions and care continuity.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Coordinated daily operations to ensure efficient workflow across departments.
- Managed scheduling and appointment bookings for medical staff and patients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Records
15 Years 7 Months- Enhanced patient care quality by ensuring timely and accurate documentation of medical records.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Promoted patient safety by accurately documenting all relevant information in electronic medical records systems.
- Maintained accurate documentation of patient observations, interventions, and outcomes in electronic medical records systems.
- Coordinated admissions processes, ensuring compliance with regulatory requirements and organizational policies.
- Assisted in patient admission process based on federal and state laws.
- Facilitated communication between patients, families, and healthcare teams to enhance care experience.
- Enhanced patient satisfaction by addressing concerns and providing emotional support to patients and their families.
- Collaborated with healthcare teams to relay important patient information promptly and accurately.
- Maintained accurate records of calls, messages, and service requests for efficient tracking.
Education
High School Diploma
Skills
Customer service
Scheduling and calendar management
Verbal communication
Appointment scheduling
Computer skills
Time management
Microsoft outlook
Multi-line phone systems
EPIC
Insurance verification and authorization
Friendly
positive attitude
Teamwork and collaboration
Timeline
Administrative Assistant III
Mercy Hospital St. Louis
10.2025 - CurrentRead More
Administrative Assistant II- Hospice
Mercy Hospital South
11.2016 - 10.2025Read More
Medical Records
Dutchtown Care and Rehabilitation Center
03.2001 - 10.2016Read More
Bishop DuBourg High School
High School Diploma
Read More