AMANDA PRANKE

Collaborated with adjudicated justice-involved youth in rehabilitation program, fostering the development of functional life skills, coping skills, and educational growth. I provided support across various areas of the program, including assisting caseworkers with home/community visits, completing and filing documentation, and providing coverage and supervision within residential facilities. Supported staff in creating a safe, structured, therapeutic environment, facilitating youth progress and rehabilitation efforts.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

Performed property tours, assisted prospective residents with leasing and applications, followed up with leads, and provided customer service to current residents. Supported daily leasing office operations and maintained accurate records.

Assisted customers in a high-volume, fast-paced environment requiring frequent de-escalation of tense customers and conflicts. Resolved billing, account, and service issues, identified solutions based on individual needs, and assisted with technology issues and phone sales.

• Dean's List (2022-24)
• 3.8 GPA
• Multicultural Studies Certificate
• Minor in Human Development and Family Science