Amanda Morrison

• Assisted classification team in assessing offender institutional adjustment and societal attitudes. Aided in formulating recommendations for facility transfers, and disciplinary actions.
• Collected and verified information from offenders regarding home life, family relationships, work history, and other relevant personal and social factors. Maintained and reviewed classification files to support accurate record-keeping.
• Evaluated classification status using Adult Internal Classification System (AICS) tools.
• Assisted in addressing grievances. Processed Informal Resolution Requests efficiently. Conducted disciplinary hearings for conduct violations.
• Facilitated open-door office policy to promote communication. Assisted offenders with laundry, property, financial inquiries, and mail handling. Informed offenders about critical illness or death of immediate family members.
• Supported facilitation of offender programs. Reviewed civilian visiting applications and made decisions on approval or denial of visit requests.
• Facilitated communication between offenders and attorneys, public agencies, and law enforcement. Supported collaboration with law enforcement agencies on offender-related matters.
• Assisted in completing tasks according to established guidelines and procedures. Received guidance from supervisors while supporting various administrative functions. Undertook additional responsibilities as needed.

Reentry Case Manager/ Source Document Coordinator

• Facilitated residents' completion of applications for birth certificates.
• Facilitated residents' completion of applications for social security cards.
• Facilitate applications for Missouri Non-Driver Identification cards
• Verified accuracy and completeness of all submitted documentation.
• Managed the notarization, photocopying, and submission of applications, ensuring accuracy and adherence to deadlines.
• Assisted residents in understanding and completing Medicaid applications and renewals to ensure access to necessary services.
• Guided individuals through the Supplemental Nutrition Assistance Program (SNAP) application procedures, enhancing understanding of eligibility requirements and benefits.
• Guided residents through the application process for social security benefits, focusing on SSI and SSDI eligibility.
• Facilitated selective service registration and status verification processes.
• Ensured precise documentation of application submissions and their respective outcomes to support organizational tracking.
• Monitored application progress and executed follow-up communications with agencies.
• Educate residents on the importance of obtaining identification and benefits
• Outlined procedures for maintaining benefits after release, ensuring compliance and accessibility for recipients.
• Addressed resident questions and ensured ongoing assistance to enhance satisfaction during the process.
• Collaborated with state and federal agencies to troubleshoot and rectify application discrepancies.
• Engaged in job fairs to attract and connect with potential candidates.

• Assisted in managing daily activities within the institution. Supported tracking of officer locations and facilitated their movement based on institutional requirements.
• Maintained a comprehensive chronological log of institutional activities, including mass movement outcounts, unusual incidents, codes, and task movements.
• Executed institutional count preparation and facilitation processes.
• Executed bed relocation tasks within AS400 system and accurately documented movements in the log.
• Facilitated after-hours offender intake processes to ensure timely processing.
• Processed information regarding death or critical illness of offender family members and completed necessary documentation.
• Enforced restricted access protocols at control center in accordance with institutional guidelines.

Housing Unit 4 Relief Officer

• Maintained detailed chronological log of housing unit operations.
• Executed housing unit count procedures to ensure accurate occupancy data.
• Executed security and cell checks in accordance with established post orders.
• Streamlined organization and maintenance of housing unit records.
• Collaborated with stakeholders to formulate and enforce evolving quarantine policies.
• Engaged with offenders to identify and address their needs and concerns, ensuring a supportive environment.

Utility Officer

• Executed responsibilities at assigned post to uphold institutional safety and security standards.

• Examined detailed blueprints to support compliance with design specifications and standards.
• Performed accurate measurements and effectively cut, labeled, and secured wires based on detailed blueprint guidelines.
• Executed safe handling and maintenance of tools and equipment, aligning with company policy and OSHA guidelines.
• Executed company policies and safety protocols to maintain a clean and secure work environment.
• Installed and maintained electrical wiring systems in commercial and industrial settings.

• Processed monetary transactions while adhering to company guidelines and maintaining financial integrity.
• Oversaw proper labeling and stocking of inventory to support efficient operations.
• Executed accurate processing and packing of online orders for timely delivery.
• Developed rapport with customers, consistently exceeding their service expectations.
• Monitored customer orders, ensuring accurate tracking and timely resolution of fulfillment issues.
• Executed cleaning and sanitation practices to ensure compliance with company standards.