Amanda Moon

• Lead execution and administration of Freight Audit & Payment (FA&P) and Overages, Shortages & Damages (OS&D) claims processes across multiple brands, ensuring accurate settlements and compliance with transportation agreements and company standards.
• Supervise and develop team members, driving accountability, process consistency, and continuous skill growth.
• Serve as organizational subject matter expert for freight settlement and incident resolution, ensuring timely and accurate resolution of logistics and distribution issues.
• Partner with finance and accounting teams, transportation providers, and distribution teams to improve operational performance and strengthen cross-functional collaboration.
• Audit and approve carrier invoices to ensure billing accuracy and compliance with contractual agreements and payment terms.
• Analyze claims and freight data to identify trends, reduce recurring issues, and implement corrective actions that improve service levels, control costs, and minimize financial loss through effective OS&D and freight claim resolution.
• Lead continuous improvement initiatives that streamline settlement and claim workflows, increasing efficiency and accountability.
• Manage peak shipping periods and workload fluctuations while maintaining service targets and coordinating after-hours and holiday claims coverage.
• Ensure claims filing and documentation meet global company timelines and standards while improving resolution turnaround and recovery outcomes.
• Lead onboarding and training of new team members, ensuring consistent procedures and continuous skill development.
• Vet and evaluate transportation carriers for annual RFP initiatives, support carrier interviews and onboarding to ensure service, compliance, and performance expectations are aligned.

• Executed daily transportation planning across truckload, multi-stop, and LTL networks to ensure timely and cost-effective delivery performance.
• Balanced service, cost, and capacity constraints to optimize customer service levels while managing freight spend.
• Collaborated with distribution centers, customer service, planning teams, and carriers to coordinate shipments and resolve operational challenges.
• Managed shipment exceptions and service disruptions, partnering with carriers to improve performance and prevent recurring issues.
• Maintained strong working relationships with carriers, 3PL partners, customers, and internal stakeholders to support consistent supply chain execution.
• Supported process improvements that enhanced transportation efficiency and service reliability.

• Managed complex, high-value customer transportation accounts.
• Acted as primary escalation point for service, billing, and operational issues.
• Partnered with operations and capacity teams to ensure execution and cost control.
• Led continuous improvement initiatives to enhance customer experience and retention.
• Earlier roles in collections and capacity, strengthening financial acumen.

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