Amanda Keltner
Ozark
Summary
Dedicated Social Services Director with a strong focus on enhancing resident well-being through effective communication and client advocacy. Proven ability to evaluate program effectiveness and adapt strategies to meet diverse needs.
Overview
15
15
years of professional experience
Work History
Social Services Director
The Baptist Home
Ozark, MO
05.2023 - Current
- Executed comprehensive social service programs to enhance resident well-being.
- Spent time with residents individually
- Established partnerships with local agencies to expand resources for residents.
- Oversaw scheduling of resident medical appointments and coordinated transportation as necessary.
- Conducted staff training sessions to enhance service quality and compliance standards.
- Evaluated program effectiveness, initiating adjustments based on feedback.
- Oversaw care plans and assessment processes, ensuring individualized support plans met client goals.
- Referred families to shelters, legal resources, and educational programs.
- Referred residents to appropriate team members, community agencies and organizations to meet treatment needs.
- Championed resident-centered approach throughout the organization, leading to increased satisfaction rates amongst residents.
- Improved resident satisfaction by personalizing service plans and incorporating feedback into program improvements.
- Maintain open communication between staff and family to relay residents' needs.
Activities Director
The Baptist Home Ozark
Ozark MO
01.2020 - 05.2023
- Developed engaging recreational programs tailored to resident interests and abilities.
- Trained and supervised staff in delivering effective activity programming.
- Implemented feedback to improve quality of life for residents through activities.
- Analyzed participation trends to adjust programming strategies and increase attendance.
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Evaluated supplies and requested purchases to meet activity plans.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Increased community engagement by organizing special events, outings, and guest speakers for residents.
- Maintained and stayed within a monthly budget.
Social Services/ Activities Assistant
The Baptist Home Ozark
Ozark, MO
06.2019 - 01.2020
- Supervised engaging activities promoting social interaction among residents.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Managed inventory of supplies and resources, ensuring availability for all planned activities.
- Assisted the Social Services/ Activities Director in the facilitation of the the daily activity schedule.
- Facilitated mail pick up and delivery for building and residents.
- Transported residents as needed to doctor appointments.
Activities Assistant
The Ozark Community Center
Ozark, MO
03.2012 - 03.2019
- Coordinated logistics for special events, ensuring smooth execution and positive attendee experiences.
- Assisted in training new staff on program delivery and participant engagement strategies.
- Implemented feedback mechanisms to assess program effectiveness and improve future activities.
- Collaborated with local organizations to expand resource offerings and enrich community services.
- Spearheaded volunteer recruitment initiatives, increasing volunteer involvement and support for activities.
- Evaluated program outcomes to identify areas for improvement, driving enhancements in service delivery.
- Enhanced the participants' engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Helped participants build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Maintained cleanliness standards within activity spaces.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Planned, coordinated, and implemented activities to address the needs of participants with varying abilities.
Education
Associate of Arts - Social Services
Ozark Technical College
Springfield, MO05-2026
Skills
- Client needs assessments
- Client advocacy
- Interviewing skills
- Client meetings
- Community outreach
- Onsite facility tours
- Program implementation
- Administrative management
- Effective customer communication
- Time management
- Task prioritization
- Reliability
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Decision-making
- Multitasking
- Conflict resolution
- Adaptability
- Teamwork and collaboration
- Communication skills
- Community engagement
- Interpersonal skills
- Active listening
- Relationship building
- Public relations
- Negotiation
- Cultural sensitivity
- Goal setting
- Social media management
- Problem-solving abilities
- Professionalism
Timeline
Social Services Director
The Baptist Home
05.2023 - Current
Activities Director
The Baptist Home Ozark
01.2020 - 05.2023
Social Services/ Activities Assistant
The Baptist Home Ozark
06.2019 - 01.2020
Activities Assistant
The Ozark Community Center
03.2012 - 03.2019
Associate of Arts - Social Services
Ozark Technical College