Amanda Hudson

• Established successful account relationships by building rapport and maintaining consistent communication.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Worked with vendors and suppliers to support timely delivery of products and services.
• Researched competitor activity and used findings to develop sales growth strategies.
• Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

• Take inbound calls from potential customers inquiring about tv and internet.
• Build rapport and use information learned from conversation to offer a personalized solution to customers.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Surpassed sales goals through implementation of effective marketing strategies.

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• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
• Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
• Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
• Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Interviewed job candidates and made staffing decisions based upon store need and experience.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Proactively identified performance gaps among sales representatives and implemented process improvements to enhance results.
• When I became manager, our store was at the bottom in rankings out of around 1200 stores. Within my first quarter there, we were in the top 45 stores and stayed there throughout my time as a Store Manager.
• Leveraged performance and report data to evaluate and strengthen operations to meet dynamic conditions and forecasted needs.