Amanda Hayes
St Louis
Summary
Highly skilled Business Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
14
14
years of professional experience
Work History
Hospice Business Office Manager
Dover Health
St. Louis
12.2025 - Current
- Lead business and administrative office operations, ensuring daily workflows and internal processes run efficiently.
- Manage new hire onboarding and orientation, including employment documentation, background checks, and system access.
- Maintain employee personnel files with strict adherence to confidentiality, HIPAA, and regulatory standards.
- Provide comprehensive office administration support including correspondence, scheduling, records management, and internal communications.
- Serve as primary administrative liaison between leadership, vendors, accounting, and staff.
- Process accounts payable, track invoices, payroll, support billing and financial reports
- Identify and implement process improvements to streamline administrative operations.
- Managed daily operations of the business office to ensure efficiency.
- Initiated referrals for additional services for hospice.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Workforce Development Specialist
Urban League of Metropolitan St. Louis
St. Louis
03.2025 - 11.2025
- Coordinated administrative operations including intake documentation, compliance tracking, and scheduling.
- Managed confidential records, financial stipends, and internal reporting systems.
- Supported leadership with administrative reporting, data accuracy, and operational logistics.
- Developed workforce training programs for diverse community members.
- Collaborated with local businesses to identify employment opportunities.
- Facilitated workshops on resume writing and interview skills.
- Coordinated job fairs and other special events designed to promote local businesses.
- Compiled monthly reports summarizing program participation data.
Assistant Executive Director
Cedarhurst Senior Living
01.2023 - 11.2024
- Oversaw business operations including human resources coordination, payroll support, budgeting, compliance, and administrative workflows.
- Supervised staff documentation, scheduling, and regulatory compliance.
- Coordinated daily operations of senior living community programs and services.
- Assisted in developing and implementing resident engagement initiatives and activities.
- Facilitated communication between residents, families, and management regarding care needs.
- Oversaw compliance with health regulations and safety standards within the facility.
- Trained new staff on policies, procedures, and best practices for resident care.
- Collaborated with department heads to enhance service delivery and operational efficiency.
- Conducted interviews to assess candidate qualifications and fit for roles.
- Managed onboarding processes to ensure smooth integration of new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
Property Manager
Renters Warehouse
01.2018 - 01.2020
- Managed administrative and operational functions for a residential property portfolio.
- Coordinated vendors, budgeting, documentation, and tenant communications.
- Managed tenant relations and addressed concerns promptly.
- Oversaw property maintenance and coordinated repair requests efficiently.
- Conducted regular property inspections to ensure compliance with standards.
- Maintained accurate records of rental payments and lease terms.
- Assisted in budget planning and monitored expenses for properties managed.
- Processed evictions when necessary in accordance with state laws and procedures.
Store Manager
DTLR
01.2012 - 01.2018
- Directed business operations including payroll coordination, scheduling, inventory management, budgeting, and staff administration.
- Maintained operational documentation, performance reporting, and compliance standards.
- Managed inventory levels and coordinated product replenishment to ensure availability.
- Coordinated employee schedules to ensure optimal staffing during peak hours.
- Facilitated team meetings to communicate goals, expectations, and performance feedback.
- Recruited, trained and supervised new employees.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled customer complaints with empathy and professionalism to ensure resolution.
- Trained new staff on customer service protocols and company policies effectively.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Skills
- Business and Office Administration
- New Hire Onboarding and Orientation
- Background Checks
- Human Resources Coordination
- Personnel Records Management
- Accounts Payable
- Vendor Management
- Policy and Procedure Documentation
- Microsoft Office
- Google Workspace
- Process Improvement
- Effective communication
- Payroll management
- Business operations management
- Team building
- Customer relationship management
- Data reporting
- Time management
- Excellent organizational skills
Core Administrative Skills
- Business and Office Administration
- New Hire Onboarding and Orientation
- Background Checks
- Human Resources Coordination
- Personnel Records Management
- Accounts Payable
- Vendor Management
- Customer Service
- Policy and Procedure Documentation
- Microsoft Office
- Google Workspace
- Process Improvement
Timeline
Hospice Business Office Manager
Dover Health
12.2025 - Current
Workforce Development Specialist
Urban League of Metropolitan St. Louis
03.2025 - 11.2025
Assistant Executive Director
Cedarhurst Senior Living
01.2023 - 11.2024
Property Manager
Renters Warehouse
01.2018 - 01.2020
Store Manager
DTLR
01.2012 - 01.2018