Amanda Harley
Springfield
Summary
Dynamic professional with a proven track record at Paddio Home Loans, adept in loan structuring and pipeline management. Excelled in enhancing loan approval rates and customer satisfaction through meticulous document review and effective collaboration. Skilled in credit analysis and known for exceptional interpersonal abilities, consistently achieving goals with precision and a customer-focused approach.
Overview
11
11
years of professional experience
Work History
Loan Coordinator
Paddio Home Loans
08.2022 - Current
- Ensured prompt funding of approved loans by coordinating with settlement agents, attorneys, and title companies for timely disbursement of funds.
- Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Stayed informed about regulatory changes, ensuring compliance within all daily operations and avoiding costly penalties or delays.
- Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
- Collaborated with other departments to promptly process loan applications.
- Developed and maintained relationships with customers, lenders and other third parties.
Realtor
Keller Williams
12.2018 - 08.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Reviewed and executed confidential documents, contracts and disclosures.
Reservation Manager
Uhaul Moving And Storage
08.2013 - 06.2020
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
Education
Bachelor of Science - Psychology
Drury University
Springfield, MO12-2016
Skills
- Underwriting guidelines
- Debt-to-income ratios
- Loan structuring
- Loan servicing
- Document review
- Employment verification
- Loan underwriting
- Credit analysis
- Appraisal review
- Loan documentation
- Pipeline management
- Loan closing
- Collateral evaluation
Timeline
Loan Coordinator
Paddio Home Loans
08.2022 - Current
Realtor
Keller Williams
12.2018 - 08.2024
Reservation Manager
Uhaul Moving And Storage
08.2013 - 06.2020
Bachelor of Science - Psychology
Drury University
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