Amanda Hadsall

Inventory & Store Operations Specialist

• Oversaw inventory management systems, ensuring accurate tracking of all products, raw materials, and supplies.
• Coordinated with suppliers and vendors to maintain optimal stock levels, reducing stockouts and improving customer satisfaction.
• Conducted regular physical inventory counts and reconciliations, promptly identifying and resolving discrepancies.
• Proficient in using METRC and Dutchie platforms for compliance, inventory management, and point-of-sale operations.
• Collaborated with purchasing and receiving teams to support efficient inventory flow and timely restocking.
• Utilized inventory management software to monitor stock levels, track product expiration dates, and generate detailed reports.
• Assisted in implementing a barcoding system, increasing inventory tracking accuracy and efficiency.
• Trained and mentored store staff on inventory procedures, POS operations, and general store protocols.
• Supported daily store operations, contributing to a clean, organized, and customer-ready environment.
• Promoted a positive and inclusive work culture by treating colleagues with respect and encouraging curiosity about cannabis products.
• Delivered personalized customer experiences by actively listening, demonstrating product knowledge, and offering tailored recommendations.

• Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
• Educated patients on proper brushing and flossing techniques to promote long-term oral health.
• Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
• Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
• Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
• Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
• Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
• Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
• Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
• Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.

• Mentored junior staff members, sharing best practices for effective communication and problem-solving techniques.
• Streamlined customer service processes for improved response times and increased customer loyalty.
• Increased customer retention through attentive service and proactive issue resolution.
• Balanced multiple responsibilities effectively including answering calls, responding to emails and managing live chats within set timeframes.
• Assisted team members with complex customer issues, fostering a collaborative work environment.
• Handled escalated customer complaints, diffusing tension and finding mutually beneficial resolutions.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.

• Managed inventory of 1,500+ electronic components, ensuring accurate stock levels and timely replenishment.
• Utilized Excel and SQL Server Management Studio (SSMS) to run queries and generate reports for inventory analysis and purchasing decisions.
• Monitored and expedited daily shipments to maintain consistent supply chain flow and meet customer demand.
• Collaborated with vendors and internal departments to resolve supply issues, reduce lead times, and improve overall procurement efficiency.