Amanda Dunham
Saint Charles
Summary
Accomplished customer service and sales professional with a strong focus on relationship building and client retention. Skilled in managing complex customer inquiries and resolving issues effectively, resulting in enhanced customer loyalty. Committed to leveraging extensive experience to drive market expansion and strategic growth in a regional sales management role.
Overview
26
26
years of professional experience
Work History
Senior Customer Service Representative
The Okonite Company
Greater St. Louis
06.2016 - 06.2026
- Manage a portfolio of customer accounts, supporting revenue growth through relationship development and proactive account management
- Act as a key partner to sales teams by coordinating pricing, quotations, and order execution for both stock and project-based business
- Identify and pursue opportunities to expand business within existing accounts, contributing to increased sales volume
- Collaborate with internal sales, operations, and leadership teams to ensure alignment on customer needs, pricing strategies, and delivery expectations
- Analyze order trends and customer activity to support forecasting and sales planning efforts
- Serve as a trusted advisor to customers, influencing purchasing decisions through product knowledge and responsive service
- Resolve complex customer issues quickly, strengthening long-term relationships and retention
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Gained in-depth knowledge of product offerings and services to assist customers.
- Conducted regular follow-ups to sustain high customer satisfaction levels.
- Documented customer interactions accurately in the system to ensure continuity.
- Contributed to process improvement initiatives to enhance overall efficiency.
- Engaged with customers to understand their needs and resolve concerns.
- Managed challenging situations with professionalism and effective communication.
Customer Service Representative
Metso Minerals
Warrenton
10.2005 - 04.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable, friendly service, promoting high levels of customer satisfaction.
- Built strong customer relationships that contributed to repeat business and long-term account retention
- Partnered with internal teams to ensure timely fulfillment and customer satisfaction across projects
- Supported sales operations by managing quotes, order processing, and customer accounts in an industrial environment
- Recognized opportunities to introduce additional products and services, supporting incremental revenue growth
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CSR / Administrative Assistant
Active Internet Marketing (ActiveMark)
O’Fallon
01.2000 - 04.2005
- Coordinated scheduling, logistics, and internal processes to streamline leadership support and improve client delivery
- Facilitated business operations, client communications, and sales-related administrative functions to enhance workflow efficiency
- Developed client presentations, proposals, and marketing materials to effectively communicate value propositions
Education
Some College (No Degree) - Liberal Arts And Sciences
St. Charles Community College
St. Charles, MOSkills
- Account Management
- Sales Growth
- Client Retention
- Business Development
- Opportunity Identification
- Relationship Building
- Pricing Strategy
- Quotation Management
- Order Management Systems
- Sales Reporting
- Forecasting analysis
- Data analysis
- Data Tracking
- Process improvement
- Customer Experience
- Issue resolution
- Customer support
- Issue resolution
- De-escalation skills
- Order processing
- Order fulfillment
- Cross-Functional Collaboration
- Sales coordination
- Market Awareness
- Territory Support
- Client communication
- Problem solving
- Leadership skills
- Team collaboration
- Employee onboarding
- Document management
- Standard operating procedures
- Warranty claims
- Call management
- Attention to detail
- Microsoft Office
- Strong communication
- Call management
- Strong communication
- Attention to detail
- Microsoft Office
Sales And Leadership Highlights
- 20+ years supporting customer-facing sales environments in industrial/manufacturing settings
- Strong ability to build and maintain long-term client relationships across diverse accounts
- Experience collaborating with sales teams on pricing strategy and revenue-driving initiatives
- Proven ability to identify growth opportunities within existing accounts
- Recognized for communication skills, responsiveness, and customer trust-building
Timeline
Senior Customer Service Representative
The Okonite Company
06.2016 - 06.2026
Customer Service Representative
Metso Minerals
10.2005 - 04.2016
CSR / Administrative Assistant
Active Internet Marketing (ActiveMark)
01.2000 - 04.2005
Some College (No Degree) - Liberal Arts And Sciences
St. Charles Community College