Amalia Fuenzalida
Montevideo
Summary
Psychologist with international expertise in Human Resources, recruitment, sales, and spa management. Demonstrated adaptability in diverse environments and a strong focus on customer service. Proven ability to lead teams, enhance internal processes, and build strong client relationships. Committed to driving team success and delivering measurable results.
Overview
13
13
years of professional experience
Work History
Spa Supervisor
Babor Beauty Spa
Vancouver
2023.10 - 2024.04
- Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
- Hired, led and provided performance management for spa employees.
- Maintained meticulous records to document client information.
- Resolved conflicts between staff members in a professional manner.
- Organized promotional campaigns utilizing traditional advertising methods as well as social media platforms.
Retail Salesperson
Better FOOD SPA
Santiago
2020.06 - 2022.06
- Generated sales through personalized customer service
- Provided efficient and accurate service at the counter
- Maintained store visual standards including product presentation and replenishment
- Handled daily shipments and organized warehouse inventory
- Delivered high-level customer service during purchases, refunds, and exchanges per company policies
Human Resources Generalist
Laureate International Universities
Sydney
2018.01 - 2020.04
- Provided comprehensive HR support to ensure operational excellence
- Administered employee contracts and agreements
- Managed onboarding processes, payroll updates, and employee changes in HRIS
- Advised on internal policies and supported policy development
- Maintained accurate and accessible HR records in HRIS
- Tracked visas and coordinated with third parties
- Assisted with recruitment processes including interviews and background checks
- Supported employee training initiatives and ensured legal compliance
- Answered employee and applicant questions regarding HR policies and benefits
Project Coordinator
NSW Department of Finance, Services and Innovation
Sydney
2017.02 - 2018.01
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Created and maintained project documentation to drive transparency with stakeholders.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
Recruiter
HAYS Consultant Group
Sydney
2016.07 - 2017.01
- Sourced qualified candidates through database searches and online research.
- Scheduled and conducted interviews for executive positions.
- Supported executive consulting team with various tasks.
- Managed secure storage and organization of sensitive documents.
- Maintained accurate candidate database in compliance with established policies.
Senior Recruitment Consultant
Austral Consulting
Santiago
2014.11 - 2016.05
- Advised hiring managers on employment relationship matters
- Supported recruitment and development to meet business needs
- Built long-term client relationships through personalized service
- Managed end-to-end recruitment for various roles
- Recruited roles such as Financial Managers, Head of Tax, IT Managers, and more
- Prepared and shared candidate reports with clients
Recruitment Consultant
Grafton Recruitment
Santiago
2012.12 - 2014.10
- Recruited talent across Mining, IT, and HR sectors to meet organizational needs.
- Collaborated with hiring managers to establish clear job requirements.
- Supported full recruitment cycle, ensuring smooth transitions post-placement.
- Built long-term relationships with candidates and clients for future opportunities.
- Conducted in-depth interviews and prepared psychological reports in English and Spanish.
Research Assistant
Universidad de Los Andes
Santiago
2011.10 - 2012.12
- Assisted Psychology Department Director in conducting adolescent mental health research.
- Presented case histories to academic staff for collaborative discussion.
- Documented and recorded client data with precision and attention to detail.
- Supported development of HR policies and procedures to enhance departmental effectiveness.
Education
Post-Graduate Degree in Psychotherapy -
Universidad De Los Andes
Santiago, Chile2012-12
Psychology -
Universidad de Los Andes
Santiago, ChileSkills
- Employee training and development
- Customer service excellence
- Conflict resolution
- Organizational skills
- Performance evaluation
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
Timeline
Spa Supervisor
Babor Beauty Spa
2023.10 - 2024.04
Retail Salesperson
Better FOOD SPA
2020.06 - 2022.06
Human Resources Generalist
Laureate International Universities
2018.01 - 2020.04
Project Coordinator
NSW Department of Finance, Services and Innovation
2017.02 - 2018.01
Recruiter
HAYS Consultant Group
2016.07 - 2017.01
Senior Recruitment Consultant
Austral Consulting
2014.11 - 2016.05
Recruitment Consultant
Grafton Recruitment
2012.12 - 2014.10
Research Assistant
Universidad de Los Andes
2011.10 - 2012.12
Post-Graduate Degree in Psychotherapy -
Universidad De Los Andes
Psychology -
Universidad de Los Andes