Alyssa Schwarm
St Louis
Summary
An expert in customer service and hospitality with over 5 years of experience in the industry. Memorizing recipes, orders, and names of customers, while maintaining a clean, hygienic environment. Excelling in problem-solving, time management, and communication skills while working in high-stress environments. Able to keep a calm demeanor when times are busy, and still excel in customer interactions and seamless operations. Highly motivated and an adaptable employee.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks, Barista
Saint Louis
08.2022 - Current
- Prepared and served a variety of complex coffee and tea beverages.
- Maintained a clean and organized work area during shifts.
- Collaborated with team members to ensure smooth service flow.
- Learned and adjusted to multiple corporate policies and standards.
- Interacted and formed connections with customers daily.
Guest Service Advocate
Target
Crystal Lake
08.2021 - 05.2023
- Processed customer transactions accurately and efficiently at busy retail environment.
- Handled returns and exchanges according to store policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Panera Bread
Fox River Grove
01.2021 - 07.2021
- Maintained cleanliness and organization of workstations during service.
- Operated kitchen equipment safely while adhering to health standards.
- Trained new employees to meet company standards and work in a fast paced environment.
Education
Bachelor of Science - International Business
Saint Louis University
Saint Louis, MI03-2027
High School Diploma -
Cary Grove Community High School
Cary, IL03-2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Microsoft Office
- Hospitality service expertise
- Conversant in Spanish
- Solid problem solver
- Positive and professional
- Calm demeanor
- Friendly and outgoing
- Quality control
- Performance improvement
Affiliations
- Play yearly in a community band on saxophone
- High school swim team
Accomplishments
- Dean's List
Timeline
Barista
Starbucks, Barista
08.2022 - Current
Guest Service Advocate
Target
08.2021 - 05.2023
Cashier
Panera Bread
01.2021 - 07.2021
Bachelor of Science - International Business
Saint Louis University
High School Diploma -
Cary Grove Community High School
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