Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Lewis

Kansas City

Summary

Detail-oriented Customer Service Representative with a strong focus on enhancing customer satisfaction and supporting business growth. Experienced in effectively communicating with diverse clientele, evaluating compliance with service guidelines, and maintaining accurate records. Committed to delivering high-quality service and educating customers about product offerings.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Lincare
02.2024 - Current
  • Communicated with customers via inbound and outbound manual calls and automated dialer system.
  • Assessed customer needs for additional products and services, enhancing customer satisfaction and business growth.
  • Evaluated customer compliance with physician orders to ensure proper use of products and services.
  • Answered questions and provided detailed education to customers regarding products and services offered.
  • Maintained up-to-date documentation of customer interactions.
  • Entered customer orders into computerized system, ensuring accurate and timely processing.
  • Verified and updated demographic information such as address and telephone number in computerized records.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Oak Park High School
Kansas City
05.2023

Skills

  • Customer communication
  • Order processing
  • Record keeping
  • Product education
  • Needs assessment
  • Compliance evaluation
  • Data entry
  • Problem resolution
  • Attention to detail
  • Customer satisfaction

Timeline

Customer Service Representative

Lincare
02.2024 - Current

High School Diploma -

Oak Park High School

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Alyssa Lewis