Alyssa Crawford
Joplin
Summary
Restaurant Manager with extensive experience at Longhorn Steakhouse, specializing in team leadership and inventory management. Proven ability to enhance customer satisfaction through effective quality control and conflict resolution strategies. Skilled in analyzing financial statements to uncover cost-saving opportunities while maintaining a safe and productive work environment.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
02.2023 - Current
- Facilitated weekly team meetings to address performance issues and deliver constructive feedback.
- Clarified goals and expectations for trainees to enhance learning outcomes.
- Monitored stock levels of ingredients, ensuring timely delivery of fresh produce.
- Supervised food preparation and presentation, adhering to established quality standards.
- Ensured safe working environment, minimizing risk of injury and accidents.
- Acquired supplies from vendors as needed, while following budget guidelines.
- Analyzed financial statements to pinpoint opportunities for improvement and cost savings.
- Gathered guest feedback on food quality, resolving issues and managing additional requests.
Event Staff Member
Buffalo Run Casino & Resort
Miami
07.2022 - 02.2023
- Greeted incoming guests and directed them to appropriate facility locations.
- Reviewed tickets to ensure proper entry and compliance with safety protocols for alcohol handling.
- Created welcoming experiences by engaging with attendees during events.
- Prepared for peak periods through proactive restocking and cleaning of work areas.
- Accepted payments and managed accurate bar tabs for cash and credit card transactions.
- Coordinated timely setup and breakdown of event spaces for guest readiness.
- Surpassed customer expectations by maintaining exceptional food, beverage, and service standards.
Restaurant Team Member
Longhorn Steakhouse
Joplin
11.2017 - 02.2023
- Greeted customers and recommended specials to enhance dining experience.
- Served food and beverages efficiently, resolving order discrepancies immediately.
- Checked customer satisfaction and addressed issues with meals promptly.
- Monitored food temperatures to ensure compliance with safety and quality standards.
- Displayed extensive knowledge of menu items to assist patrons.
- Handled cash transactions, providing accurate change and balancing register at shift's end.
- Prepared a variety of foods following precise instructions and recipe specifications.
Education
High School Diploma -
Joplin High School
Joplin, MO05-2019
Some College (No Degree) - Culinary Arts
Franklin Technology
Joplin, MOSkills
- Team leadership and employee training
- Inventory and financial management
- Quality control and food safety
- Customer service and conflict resolution
- Time management and multitasking
- Cash handling and POS operation
- Employee performance evaluation
- Recruitment and hiring strategies
- Catering services and compliance
- Supply ordering and management
- Employee supervision
References
References available upon request.
Timeline
Restaurant Manager
Longhorn Steakhouse
02.2023 - Current
Event Staff Member
Buffalo Run Casino & Resort
07.2022 - 02.2023
Restaurant Team Member
Longhorn Steakhouse
11.2017 - 02.2023
High School Diploma -
Joplin High School
Some College (No Degree) - Culinary Arts
Franklin Technology
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