Alysia Sanders
Kansas City
Summary
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of the industry.
Overview
13
13
years of professional experience
Work History
Registrar
Grandview High School
Grandview
10.2025 - Current
- Coordinated transfer of student records between schools and districts to ensure continuity in education.
- Addressed and resolved student inquiries regarding registration and enrollment, enhancing student satisfaction.
- Maintained and verified accuracy of student records, supporting compliance and record integrity.
- Collaborated with faculty to ensure compliance with educational regulations.
- Developed and implemented efficient filing systems for student documents.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Created detailed records of class schedules, grades, transcripts.
Front Office Coordinator
Kipp Kc Charter Schools
01.2023 - Current
- Managed daily attendance and data entry, efficiently answered and routed calls, handled shipping and receiving operations.
- Facilitated communication by handling registrar responsibilities and addressing all inquiries.
- Escalated parent concerns to appropriate contacts and coordinated bus arrival and dismissal procedures.
- Assisted with enrollment, engagement surveys, parent teacher conferences, classroom removals, and all school events.
- Paged students and communicated daily announcements, ensuring timely delivery of essential information.
Leasing Coordinator
Asset Living
03.2022 - 12.2022
- Facilitated communication as primary contact for future residents selecting communities for their new home.
- Daily responsibilities include processing application screening, deposit waiver enrollment, and lease submission all communicated in Buzz/Entrata via text, email, or phone.
- Coordinated 'move-in' experience to ensure ease and accuracy for new residents.
- In this role we were the liaison between the future resident and onsite property associates, virtually assisting as the voice of the community.
- Commonly collaborating with onsite property associates, portfolio leaders through teams' channels.
- Overall, an extension of the community.
- Managed remote communication channels to address resident inquiries effectively.
- (Laid Off)
Billing Dept Rep
Spectrum Mobile
09.2019 - 10.2022
- Processed past due payments and current mobile invoices, ensuring accurate billing and timely collections.
- Clarified billing details for customers by breaking down line items, including data overages and service plan changes.
- Delivered customer service for billing inquiries, directing customers to appropriate resources for issues beyond my scope.
- Escalated billing concerns to my direct supervisor.
- Assisted and educated customers in utilizing the mobile app for self-help options.
- Provided technical support to customers by addressing issues with their devices and self-help options.
- Delivered customer support remotely
Aetna Customer Care Representative
CVS Caremark
09.2013 - 11.2018
- Managed and processed medical prescription claims using database entry skills; researched medication alternatives and discounts to enhance member support.
- Placed calls to retail pharmacies and medical offices to facilitate claims processing and obtain prescriptions, collaborating with various departments for authorization information.
- Resolved escalated calls while assisting customer service agents with information retrieval for improved member experience.
- Creating follow-up requests if a clear resolution wasn't provided at the time of the member's inquiry.
- Performed tasks from a remote location to ensure efficiency
Education
Certification in Medical Assistant -
Kc School Of Phlebotomy
Kansas City, MO07-2022
Certification in Phlebotomy -
Kc School of Phlebotomy
Kansas City, MO12-2016
Certification in Fashion Marketing & Management -
California Design College
Los Angeles, CA05-2008
High School Diploma -
Hickman Mills High School
Kansas City, MO05-2005
Skills
- Billing
- Accounts Receivable
- Medical billing
- Eligibility verification
- Credit evaluation
- Data Entry
- Record management
- MS Excel
- MS Word
- Internet Explorer/Chrome
- Entrata
- Customer support
- Call Center
- Office Management
- Organizational skills
- Time management
- Attention to Detail
- Critical Thinking
- Flexibility
- Self-motivated
- Team collaboration
- Communication skills
- Marketing
- Database administration
Timeline
Registrar
Grandview High School
10.2025 - Current
Front Office Coordinator
Kipp Kc Charter Schools
01.2023 - Current
Leasing Coordinator
Asset Living
03.2022 - 12.2022
Billing Dept Rep
Spectrum Mobile
09.2019 - 10.2022
Aetna Customer Care Representative
CVS Caremark
09.2013 - 11.2018
Certification in Medical Assistant -
Kc School Of Phlebotomy
Certification in Phlebotomy -
Kc School of Phlebotomy
Certification in Fashion Marketing & Management -
California Design College
High School Diploma -
Hickman Mills High School