Alyshia Smith
Kansas City
Summary
Dedicated Medical Assistant with a proven track record at Saint Luke's Hospital, excelling in patient care and HIPAA compliance. Leveraged customer service expertise from CVS Caremark to enhance patient satisfaction. Demonstrated ability to manage medical records efficiently, contributing to a 20% increase in clinic efficiency. Known for professionalism and being a compassionate caregiver.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Saint Luke's Hospital
07.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents. Complete FMLA,Short Term Disability, return to work letters.
- Submit Prior Authorizations for surgeries and pain management.
- Facilitated cross-departmental training sessions to enhance understanding of prior authorization criteria and procedures.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
Customer Service Representative
CVS Caremark
08.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- help patients figure out copays, and refill medications.
Dietary Aide
University Of Kansas Health System
10.2016 - 10.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
Education
Associate of Science - Medical Assistant/ Healthcare Management
Wellsprings School of Allied Health
Kansas City, MO11-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Patient-focused care
- Data entry
- Reliable team player
- Electronic medical records
- Compassionate
- CPR
- Maintaining confidentiality
- Professionalism and ethics
- Compassionate caregiver
Timeline
Medical Assistant
Saint Luke's Hospital
07.2021 - Current
Customer Service Representative
CVS Caremark
08.2019 - 04.2021
Dietary Aide
University Of Kansas Health System
10.2016 - 10.2017
Associate of Science - Medical Assistant/ Healthcare Management
Wellsprings School of Allied Health
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