ALYNN CHANNEY
Gerald
Summary
Highly driven and team-oriented professional with a passion for Business Management. Proficient in effective communication, group leadership, and relationship building. Consistently guides teams to achieve business objectives and skilled at training and mentoring associates to adapt to changes and enhance performance. Eager to apply experience and expertise in a Business Management & HR Manager position to propel organizational success.
Overview
10
10
years of professional experience
Work History
Digital Coach
Walmart
01.2015 - Current
- Responsible for leading a team of 60 plus associates and 3 hourly supervisors to achieve success in making sure all digital orders are picked, dispensed, and delivered within deadline expectations.
- Provide guidance and support to employees in overcoming obstacles and achieving success by reaching the company metrics set by home office.
- Teach and train all new associates and revisiting with current associates when new changes are incorporated from home office.
- Communicate to market team on progress of team performance and any other feedback.
Team Lead, Digital
Walmart
01.2022 - 01.2024
- Responsible for managing and mentoring a team of 21 employees to achieve success in the gathering and dispensing of orders to customers in a timely manner.
- Supervised the daily work of staff to ensure work prioritization and quality aligned with time management and efficiency.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths, along with expected customer service interactions and how to handle possible issues.
Team Lead, Hardlines
Walmart
01.2020 - 01.2022
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Consistently meet revenue targets and customer service satisfaction scores by focusing on key associate input.
- Maintain accurate customer purchasing records for Alcohol, Tobacco, Firearms and Explosives (ATF) regulations.
- Ensure teams are trained and up to date on skills through a peer-mentoring and lead-by-example management style.
Manager, Electronics
Walmart
01.2019 - 01.2020
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed and motivated employees to be productive and engaged in work.
- Managed daily operations including photo equipment troubleshooting, providing recommendations and expertise on technology products and exhibiting excellent multitasking capabilities.
Manager, Customer Service
Walmart
01.2015 - 01.2019
- Managed inbound calls from customers; addressed inquiries, complaints, and other customer requests for assistance.
- Assisted customers with resolving service-related issues and assessed validity of fraudulent behaviors and any shortages.
- Utilized problem solving techniques to quickly resolve escalated issues from customers, while prioritizing customer satisfaction and loyalty.
- Analyzed reports for daily financial transactions.
Education
Bachelor of Science - Business Management
Central Methodist University
01.2021
Skills
- Technical
- Microsoft Word, Excel and PowerPoint
- Point of Sale (POS) Systems
- Interpersonal
- Patient and Persistence
- Positive Solution Seeker
- Collaborative Achievements
- Critical Thinker
- Adaptive and Avid Learner
- Honorable Work Ethic
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Timeline
Team Lead, Digital
Walmart
01.2022 - 01.2024
Team Lead, Hardlines
Walmart
01.2020 - 01.2022
Manager, Electronics
Walmart
01.2019 - 01.2020
Digital Coach
Walmart
01.2015 - Current
Manager, Customer Service
Walmart
01.2015 - 01.2019
Bachelor of Science - Business Management
Central Methodist University
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