Alycia Maasen
Linn
Summary
Dynamic Senior Renewal Manager at Vector Solutions with a proven track record in solution selling, renewal attainment and contract negotiations. Expert in relationship building and customer success, driving retention and cross-sell opportunities. Adept at mentoring teams to enhance performance and engagement, ensuring optimal service delivery and client satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Renewal Manager
Vector Solutions
11.2021 - Current
- Develop and maintain relationships with customers and suppliers through account development.
- Negotiating annual contract renewals, Solution selling, Software as a service(SaaS), Customer retention, Cross-functional team leadership, Project Management.
- Maximizing performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Manage and motivate employees to be productive and engaged in work.
Director of Rehabilitation
Aegis Therapies
08.2008 - 11.2021
- Staffing, HR Discipline, Investigations, Training of new hires and Interviews.
- Documentation Auditing.
- Developed programs appropriate to needs of residents in facility.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Performed or oversaw initial patient assessments and evaluated response to treatment interventions.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads along with Therapists.
Education
Physical Therapist Assistant
State Technical College of Missouri
Linn, MOHigh School Diploma -
Lesterville School District
Lesterville, MOSkills
- Solution Selling
- Contract Negotiations
- Identifying Cross-sell and Upsell Opportunities
- Renewals
- Problem Solving
- Relationship Building
- Expectation setting
- Customer Success
- Public Sector Experience
Timeline
Senior Renewal Manager
Vector Solutions
11.2021 - Current
Director of Rehabilitation
Aegis Therapies
08.2008 - 11.2021
Physical Therapist Assistant
State Technical College of Missouri
High School Diploma -
Lesterville School District
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