ALONDRA NOVOA
Belton
Summary
Motivated professional with a background in supporting patients' medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking, resourceful, and possessing good interpersonal skills, strong attention to detail, and an upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
11
11
years of professional experience
Work History
Customer Relations Specialist
Compass Health Network
Raymore
10.2023 - 12.2025
- Answered customer inquiries via telephone, email, and in person.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with training new staff members on customer service policies and procedures, and system navigation.
- Verified patient demographic and insurance information to maintain accurate records in the electronic health record system.
- Collected payments from patients and entered them into the billing system accurately.
- Assisted patients with scheduling appointments and navigating healthcare services.
Server & Hostess
Casa Mexico
Belton
02.2017 - 09.2023
- Followed procedures for safe food preparation, assembly, and presentation.
- Handled cash payments and reconciled daily transactions accurately.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to a high volume of daily customers in a fast-paced dining environment.
- Memorized over 50 menu items and rotating specials.
Server & Hostess
Mariachi Fiesta
Minnesota
06.2015 - 07.2016
- Swiftly and successfully resolved conflicts, resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers, and developed relationships resulting in customer loyalty.
- Supported inventory management by restocking supplies as needed.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Education
Associate of Arts - Foreign Language Interpreting Certificate (Spanish)
Metropolitan Community College: Maple Woods
Kansas City, MO01.2019
High School Diploma - French Honors Distinction
Oak Park Highschool
Kansas City, MO01.2015
Skills
- Proficient in Microsoft and Google Suites
- EHR management and data entry
- Multitasking and organization
- Insurance verification and billing
- Problem-solving and conflict resolution
- Appointment scheduling
- Phone and email etiquette
- Inter-departmental collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Customer Relations Specialist
Compass Health Network
10.2023 - 12.2025
Server & Hostess
Casa Mexico
02.2017 - 09.2023
Server & Hostess
Mariachi Fiesta
06.2015 - 07.2016
Associate of Arts - Foreign Language Interpreting Certificate (Spanish)
Metropolitan Community College: Maple Woods
High School Diploma - French Honors Distinction
Oak Park Highschool