Alma Goodwin
Park Hills
Summary
Dynamic and dedicated professional with extensive experience at Casey’s General Store, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Proven ability to uphold food safety standards while training and mentoring new staff, ensuring a safe and efficient work environment. I may not have graduated high school, but that never stops me from learning new things! Take a chance on me and I promise you, I will work my hardest everyday and make my work the priority.
Overview
5
5
years of professional experience
Work History
Team Member
Casey’s General Store
Park Hills, MO
08.2025 - Current
- Provided excellent customer service by assisting customers with inquiries and purchases.
- Operated cash register efficiently, handling transactions and balancing cash drawer at end of shift.
- Maintained cleanliness and organization of store displays to enhance customer shopping experience.
- Stocked shelves with merchandise, ensuring accurate product placement and inventory levels.
- Assisted in training new team members on store policies and operational procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Kitchen Staff Member
Casey’s General Store
Desloge, MO
03.2025 - 04.2025
- Upheld strict food safety standards, ensuring proper food storage and handling techniques were followed consistently.
- Improved food safety standards by implementing rigorous training programs for kitchen staff.
- Maintained a safe and sanitary work environment, adhering to strict food safety guidelines and regulations.
- Maintained high standards of food safety by properly storing, rotating, and disposing of perishable items.
Crew Member
Jack in the Box
Desloge, MO
12.2024 - 04.2025
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
- Maintained immaculate cleanliness standards, following strict sanitation guidelines for food safety compliance.
- Ensured food safety, adhering to strict guidelines for proper storage and handling of ingredients.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
Crew Member
Dairy Queen Grill & Chill
Bonne Terre, MO
04.2023 - 07.2023
- Provided exceptional customer service by taking orders accurately and efficiently.
- Operated kitchen equipment, including grills and fryers, to prepare menu items.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Crew Member
McDonald's
05.2021 - 06.2021
- Maintained food safety standards by adhering to sanitation guidelines and protocols.
- Ensured food safety standards were met by properly storing and handling ingredients, following sanitation guidelines.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Ensured proper temperature control of refrigerated cases to maintain food safety standards at all times.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and best practices.
Education
No Degree -
North County R-1 Highschool
Bonne Terre, MOSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Training and mentoring
- Relationship building
- Team building
- Sales expertise
- Facility cleaning
- Task prioritization
- Conflict resolution
- Parts labeling
Additional Information
I’m a mother of three and am looking for a job that has a set schedule or at least informs me a week prior about the schedule.
Timeline
Team Member
Casey’s General Store
08.2025 - Current
Kitchen Staff Member
Casey’s General Store
03.2025 - 04.2025
Crew Member
Jack in the Box
12.2024 - 04.2025
Crew Member
Dairy Queen Grill & Chill
04.2023 - 07.2023
Crew Member
McDonald's
05.2021 - 06.2021
No Degree -
North County R-1 Highschool