Allyson O'Brien
St Louis,MO
Summary
Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Custodian
Lindbergh School District
09.2021 - Current
- Contributed to a safer environment for staff and visitors by promptly addressing spills and other hazards.
- Assisted in reducing waste and promoting sustainability through proper recycling practices and waste disposal.
- Provided support during emergencies such as leaks or power outages by quickly assessing the situation and taking appropriate action.
- Ensured a hygienic environment with thorough sanitization of restrooms, common areas, and high-touch surfaces.
- Supported efficient operations by setting up rooms for events, including arranging chairs, tables, and audiovisual equipment.
- Enhanced facility cleanliness by performing routine custodial duties such as sweeping, mopping, and vacuuming.
- Maintained well-stocked supply rooms by regularly monitoring inventory levels and reordering supplies when necessary.
- Increased customer satisfaction by responding promptly to requests for assistance or additional cleaning services.
- Collaborated with fellow custodians on team projects to effectively complete tasks within given deadlines.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained floor cleaning and waxing equipment.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Front Desk Receptionist
St.Louis Dematology Laser And Vein Center
09.2019 - 03.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Received packages and mail at front desk and dispersed to correct employees.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Enhanced office efficiency by handling 100+ callers per day.
- Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Lead Infant Teacher
St.Philips ECC
05.2018 - 06.2019
- Promoted development of social, emotional and communication skills in infants.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Promoted sensory development by providing access to different textures.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Kept classroom and feeding areas clean, neat and safe.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Front Desk Receptionist/ Customer Service
Clarkson Eyecare
04.2017 - 05.2018
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Answered phone calls and messages for 1-physician optometrist medical facility, scheduling appointments and handling patient inquiries.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Housekeeper
Sunnen Products Co.
12.2015 - 03.2017
- Removed waste paper and other trash from premises to designated area.
- Transported cleaning products and equipment to and from utility rooms.
- Kept building entryway glass clean and polished for professional presentation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Waxed and polished wood floors and other woodwork.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Established and maintained clean and comfortable environments in Factory buildings by vacuuming, cleaning windows and dusting.
- Cleaned and buffed tile floors using industrial cleaning equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Swept and washed all hard surface floors.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma - undefined
Mehlville High School
St Louis, MO2012
General Studies
St.Louis Community College
Skills
- Group and individual instruction
- Basic clerical knowledge
- First Aid and CPR Certified
- Classroom management
- People-oriented
- Self-motivated
- Active listening
- Dependable
- MS Office proficient
- Organized
- Efficient under pressure
- Parent communication
- Exceptional interpersonal communication
- Housekeeping
- Customer service-oriented
- Friendly and likeable
- Efficient multi-tasker
- Creative problem solving
- Multi-line phone talent
- Medical office administration
- Reminder calls
- Payment collection
- Appointment Scheduling
- Telephone etiquette
- Office administration
- Sensitive Information Handling
Timeline
Assistant Custodian
Lindbergh School District
09.2021 - Current
Front Desk Receptionist
St.Louis Dematology Laser And Vein Center
09.2019 - 03.2020
Lead Infant Teacher
St.Philips ECC
05.2018 - 06.2019
Front Desk Receptionist/ Customer Service
Clarkson Eyecare
04.2017 - 05.2018
Housekeeper
Sunnen Products Co.
12.2015 - 03.2017
High School Diploma - undefined
Mehlville High School
General Studies
St.Louis Community College
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