Allyson Adam
Arnold,MO
Summary
I am a proactive and goal-oriented veterinarian assistant with excellent time management and problem-solving skills. I am known for my reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth. Although I only have roughly a year of experience in the shift lead role, I have learned a lot and keep an open mind to ensure growth in this position. Working with animals is my passion, and it shows in my work. I do not shy away from hard work or particular tasks others may not want to perform. I am a team player who believes that team work is the most important part of working in the veterinary field. I still have lots to learn in terms of medical knowledge and hope to further my knowledge through veterinary technician schooling. I have also gained a tremendous amount of experience in client communication.
Overview
3
3
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed inventory and ordered supplies weekly to keep location well stocked with necessary supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
Veterinary Receptionist
Banfield Pet Hospital
08.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Veterinarian Assistant
Banfield Pet Hospital
03.2022 - Current
- Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed catheterizations, ear flushes, intravenous blood draws and other procedures.
- Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Conducted thorough post-operative assessments on recovering patients, monitoring vital signs and comfort levels to ensure successful recovery processes.
- Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
- Improved patient care by assisting veterinarians with examinations, and dental cleanings.
- Assisted with laboratory work, including sample collection, analysis, and reporting results to veterinarians for interpretation.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Education
High School Diploma -
Fox Senior High Scool
Arnold, MO05-2018
Skills
- Customer service focus
- Employee training
- Team motivation
- Workplace safety
- Work delegation
- Performance improvement
- Staff motivation
- Inventory management
- Scheduling expertise
- Problem-solving
- Strong verbal and written communication
- Client service
- Time management
- Multitasking Abilities
Timeline
Shift Lead
Banfield Pet Hospital
04.2024 - Current
Veterinary Receptionist
Banfield Pet Hospital
08.2022 - Current
Veterinarian Assistant
Banfield Pet Hospital
03.2022 - Current
High School Diploma -
Fox Senior High Scool
Similar Profiles
Kimberly RileyKimberly Riley
Director of Veterinary Quality at Banfield Pet HospitalDirector of Veterinary Quality at Banfield Pet Hospital
Gracie Dillon, CVTGracie Dillon, CVT
Certified Veterinary Technician/Shift Lead Manager at Banfield Pet HospitalCertified Veterinary Technician/Shift Lead Manager at Banfield Pet Hospital
Shanen RogersShanen Rogers
Practice Manager at Banfield Pet HospitalPractice Manager at Banfield Pet Hospital