Allyson Adam
Arnold,MO
Summary
I am a proactive and goal-oriented veterinarian assistant with excellent time management and problem-solving skills. I am known for my reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth. Although I only have roughly a year of experience in the shift lead role, I have learned a lot and keep an open mind to ensure growth in this position. Working with animals is my passion, and it shows in my work. I do not shy away from hard work or particular tasks others may not want to perform. I am a team player who believes that team work is the most important part of working in the veterinary field. I still have lots to learn in terms of medical knowledge and hope to further my knowledge through veterinary technician schooling. I have also gained a tremendous amount of experience in client communication.
Overview
3
3
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed inventory and ordered supplies weekly to keep location well stocked with necessary supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
Veterinary Receptionist
Banfield Pet Hospital
08.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Veterinarian Assistant
Banfield Pet Hospital
03.2022 - Current
- Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed catheterizations, ear flushes, intravenous blood draws and other procedures.
- Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Conducted thorough post-operative assessments on recovering patients, monitoring vital signs and comfort levels to ensure successful recovery processes.
- Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
- Improved patient care by assisting veterinarians with examinations, and dental cleanings.
- Assisted with laboratory work, including sample collection, analysis, and reporting results to veterinarians for interpretation.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Education
High School Diploma -
Fox Senior High Scool
Arnold, MO05-2018
Skills
- Customer service focus
- Employee training
- Team motivation
- Workplace safety
- Work delegation
- Performance improvement
- Staff motivation
- Inventory management
- Scheduling expertise
- Problem-solving
- Strong verbal and written communication
- Client service
- Time management
- Multitasking Abilities
Timeline
Shift Lead
Banfield Pet Hospital
04.2024 - Current
Veterinary Receptionist
Banfield Pet Hospital
08.2022 - Current
Veterinarian Assistant
Banfield Pet Hospital
03.2022 - Current
High School Diploma -
Fox Senior High Scool
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