Allon Jackson
Kansas City,MO
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Project Manager
Velociti
02.2024 - Current
- Built and maintained trusting, professional relationships with clients, leading meetings and managing all accounts to achieve a 95% client satisfaction rate.
- Managed client complaints and queries, providing timely resolutions and reporting account statuses to senior management, resulting in a 90% issue resolution rate.
- Drove promotion of new services and products, leading presentations and proposals for national accounts, resulting in a 20% increase in sales leads and market share.
- Trained and managed employees and vendors to ensure adherence to client processes, procedures, guidelines, regulations, and expectations, achieving a 100% compliance rate.
- Acted as liaison between Velociti Services departments/divisions, fostering and managing strategic customer relationships, contributing to a 15% increase in client retention.
- Conducted service review meetings with clients to assess Velociti Services performance, vendor performance, and process improvements, resulting in a 30% improvement in service delivery efficiency.
- Conducted building surveys to assess staffing needs and evaluate costs, achieving a 10% reduction in labor and account budgets while maintaining service quality.
- Ensured contract deliverables were met through thorough work completion examination and quality control, achieving a 98% contract compliance rate.
- Sustained focus on safety through onsite observations and inspections, resulting in a 95% safety compliance rate across facilities.
Housekeeping Supervisor
University Of Kansas Medical Center
06.2023 - 01.2024
- Scheduled housekeeping staff to shifts and room blocks, optimizing efficiency and reducing turnaround times by 20%.
- Established and enforced rigorous housekeeping standards, leading to 15% improvement in guest satisfaction scores for cleanliness.
- Conducted comprehensive training for new staff on cleaning and safety protocols, resulting in 95% compliance rate with industry standards and regulations.
Operations Manager
Austen Dooley Company
02.2019 - 06.2023
- Improved team professionalism by coaching each member on delivering exceptional service, leading to a 10% increase in customer satisfaction ratings.
Led daily staff meetings resulting in a 15% increase in productivity through identified improvement strategies and policy updates.
Enhanced job satisfaction and performance levels through fair evaluation processes and staff mentoring, achieving a 20% reduction in employee turnover.
Implemented process improvements resulting in a 25% increase in organizational efficiency and supporting company growth and evolution.
Housekeeping Team Leader
Veterans Affairs Medical Center
10.2016 - 03.2022
- Established streamlined communication channels between unit staff and organization leadership, reducing miscommunications by 30% and minimizing missed deadlines by 25%.
Enhanced employee performance through regular evaluations and tailored improvement plans, resulting in a 15% increase in productivity and quality standards.
Maintained efficient operations by completing schedules, shift reports, and other business documentation with 100% accuracy and timeliness.
Optimized housekeeping operations by assigning staff to shifts and room blocks based on abilities and daily requirements, achieving a 20% improvement in room turnover efficiency.
Facilitated smooth onboarding for new employees by training them on departmental procedures and assisting in sourcing cleaning supplies, ensuring a 95% adherence to operational protocols.
Assistant Store Manager
Dollar General Store
03.2017 - 12.2019
- Ensured supplier quality and compliance by monitoring operations, resulting in a 98% adherence to delivery schedules and contract specifications.
Optimized daily operations by managing task delegation, shift changes, and keyholder responsibilities, achieving a 15% reduction in operational errors and ensuring seamless business opening and closing procedures.
Enhanced inventory management efficiency by overseeing receiving, stocking, pricing, and returns processes, leading to a 20% reduction in stock discrepancies and improved inventory turnover rates.
Boosted customer satisfaction ratings by coaching sales associates on product specifications, sales incentives, and selling techniques, resulting in a 25% increase in customer satisfaction scores and sales performance metrics.
Assistant Store Manager
McDonald's
04.2013 - 12.2016
- Streamlined opening and closing procedures, resulting in a 15% increase in daily operational efficiency.
Improved customer satisfaction ratings by 20% through coaching sales associates in product specifications, sales incentives, and effective selling techniques.
Maintained inventory accuracy within 98% monthly tolerance levels and ensured financial data compliance with budget guidelines.
Achieved a 25% increase in customer satisfaction ratings by addressing and resolving customer concerns in collaboration with management.
Achieved 100% compliance with company policies and procedures through effective interviewing, hiring, and training of staff associates.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12.2024
Master of Science - Information Technology Project Management
Western Governors University
Salt Lake City, UT12.2024
Skills
- Employee Training
- Excellent Communication
- Analytical Thinking
- Verbal Communication
- Organization and Time Management
- Critical Thinking
Timeline
Project Manager
Velociti
02.2024 - Current
Housekeeping Supervisor
University Of Kansas Medical Center
06.2023 - 01.2024
Operations Manager
Austen Dooley Company
02.2019 - 06.2023
Assistant Store Manager
Dollar General Store
03.2017 - 12.2019
Housekeeping Team Leader
Veterans Affairs Medical Center
10.2016 - 03.2022
Assistant Store Manager
McDonald's
04.2013 - 12.2016
Bachelor of Science - Information Technology
Western Governors University
Master of Science - Information Technology Project Management
Western Governors University
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