Allison H'Doubler
Springfield
Summary
I have been a dedicated, and hard-working employee my entire working career. Assisting customers, and problem solving is what I love to do. I love connecting with customers, and providing resolutions for situations. I'm very strategic, and very goal oriented. I do everything in my power to reach my goals, and I'm a very motivated individual. Success is what drives me. I've always had goals in my life, and I'm always working towards new ones.
Overview
9
9
years of professional experience
Work History
Virtual Receptionist
Ruby
06.2023 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
Team Lead (CARE Supervisor)
Wayfair
05.2021 - 01.2023
- Assisted customers in escalated scenarios by providing a resolution that is fair, and based on their specific needs
- Used innovative thinking and problem solving skills to assist customer's in unusual situations
- Supported frontline teams by providing insight, and de-escalation techniques to improve overall customer experience
- Worked collaboratively with all different types of departments at Wayfair, and third party departments to effectively serve customers
- Efficiently followed up with customers regarding new information on their orders, and responded to customer and non-customer outreach in a timely manner
- Collaborated with teammates by sharing resources, ideas, and verbiage to give customers the absolute best experience possible.
Customer Service Representative (L1-L3)
Wayfair
07.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager
Hallmark Gold Crown
02.2017 - 08.2019
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Managed inventory control, cash control and store opening and closing procedures
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Associate
Hallmark Gold Crown
05.2015 - 02.2017
- Engaged with customers to effectively build rapport and lasting relationships
- Educated customers on promotions to enhance sales
- Provided positive first impressions to welcome existing, new and potential customers
- Maintained customer satisfaction while handling product returns quickly and professionally
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Education
Bachelor of Arts - Business Management
Missouri State University
Springfield, MO06.2025
Skills
- Team Leadership
- Training and Development
- Goals and Performance
- Accurate money handling
- Opening and closing procedures
- Customer Relations
- Customer-oriented
- Excellent customer service skills
- Strategic thinker
- Relationship building and management
- Order management
- Team leadership and coaching
- Maximizing Profitability
- Strong organizational skills
- Empathy and patience
- Time management expertise
Accomplishments
- Managed a store that exceeded company expectations in every category during the holiday quarter.
- Supervised a team of 15 staff members.
- Won the Amethyst Award for Exceptional Customer Service for March 2021.
Languages
French
Native or Bilingual
Timeline
Virtual Receptionist
Ruby
06.2023 - Current
Team Lead (CARE Supervisor)
Wayfair
05.2021 - 01.2023
Customer Service Representative (L1-L3)
Wayfair
07.2020 - 05.2021
Store Manager
Hallmark Gold Crown
02.2017 - 08.2019
Sales Associate
Hallmark Gold Crown
05.2015 - 02.2017
Bachelor of Arts - Business Management
Missouri State University
Similar Profiles
Ikramul Islam OmyIkramul Islam Omy
Waiter bartender at RubyWaiter bartender at Ruby
Victoria O'BrienVictoria O'Brien
Part Time Sales Assistant at RUBYPart Time Sales Assistant at RUBY
Christian BorrelliChristian Borrelli
Bartender at RubyBartender at Ruby