Allie Wyant
Blue Springs
Summary
Aiming for a Sales Associate position that leverages extensive experience in customer service and inventory management. Proven ability to engage with customers effectively while providing technical assistance related to products and orders. Strong background in optimizing online sales through effective content management and search engine strategies supports the goal of enhancing customer experience. Committed to maintaining high standards of service and operational efficiency within a retail setting.
Overview
5
5
years of professional experience
Work History
Online Seller
Etsy
Blue Springs
05.2020 - Current
- Liaised with external vendors regarding order fulfillment services and logistics support.
- Utilized customer relationship management software tools to track customer interactions.
- Optimized search engine results using keywords optimization techniques.
- Assisted customers in completing returns or exchanges of purchased items quickly and efficiently.
- Provided technical assistance related to ordering process or other issues related to products.
- Updated website content with new products, images, videos and text information.
- Provided excellent customer service by responding promptly to inquiries and resolving any issues quickly.
- Managed customer inquiries through email, telephone and social media channels.
- Monitored inventory levels and restocked items as needed.
- Created detailed product descriptions for listings on online marketplace.
- Researched current trends and customer feedback to optimize product offerings.
- Tracked orders from placement to delivery to ensure timely delivery.
- Delivered e-mail confirmation of completed transactions and shipment.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Received and processed payments from customers using electronic transaction services.
- Canceled orders based on customer requests or inventory or delivery problems.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Skills
- Customer relationship management
- Order fulfillment
- Inventory management
- Search engine optimization
- Good time management
- Creativity
- Attention to detail
Accomplishments
- I’ve been recognized three consecutive years for my high GPA.
Affiliations
- I partake in several different art mediums such as drawing, sewing, clay and painting.
- I love to go outside for walks and have a passion for nature.
- Baking has always been fun and relaxing for me.
- I enjoy diving deep into topics I enjoy usually being cats, snakes, dinosaurs.
References
References available upon request.
Timeline
Online Seller
Etsy
05.2020 - Current