Allen Li
Zhuhai, Guangdong, CN,Xiangzhou
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager, Restaurant
Sheraton Grand Macao Hotel
Macau
11.2012 - Current
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Established policies for cash handling procedures to maximize security measures.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved problems or concerns to satisfaction of involved parties.
Supervisor, Restaurant
Kempinski Hotel, Chongqing, CN
Chong Qing
03.2012 - 10.2012
- Coordinated catering services for special events such as weddings or corporate functions.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Ensured that all equipment was functioning properly before each shift began.
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Provided guidance and support to subordinate employees when needed.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
Service Attendant, Portofino/Imperial House
The Venetian Macao
Macau
07.2007 - 02.2012
- Operated point-of-sale system accurately to complete transactions quickly and efficiently.
- Followed safety protocols while handling hazardous materials such as chemicals or cleaners.
- Adhered to all food safety guidelines when stocking refrigerated goods.
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Provided excellent customer service through friendly interactions and problem solving techniques.
- Stocked shelves with new inventory on a daily basis.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Education
Bachelor of Arts - Business English
University of International Business And Economics
Beijing, China12-2020
MBA - Business Administration
Jiangxi University of Finance And Economic
Jiangxi, ChinaSkills
- Customer Engagement
- Regulatory Compliance of finance/hygiene/government sector
- Supervisory skills
- Complaint resolution
- Full service restaurant background
- Shift Management
- Wine Knowledge
- Restaurant operations management
- Profit & Loss
- Business Analysis and Strategy Plan
- Cross functional coordinations
- Business Pre-Opening and closing experience
- Computer skill with office-related software and emailing
- Language skill fluent in listening/speaking/writing in English/Chinese/Cantonese
Affiliations
- Internal and external event coordinations i.g Associate appreciation week, Hotel MICE group catering service, Buyout events, Seasonal promotions, Lucky draw events
Accomplishments
- Tripadvisor Traveler's Choice 2023
- Trip.com Group Gourmet Special Recommended Must Visit Restaurant
Certification
- ServSafe Food Handler Certification
- Departmental Trainer Certification
Languages
Mandarin
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager, Restaurant
Sheraton Grand Macao Hotel
11.2012 - Current
Supervisor, Restaurant
Kempinski Hotel, Chongqing, CN
03.2012 - 10.2012
Service Attendant, Portofino/Imperial House
The Venetian Macao
07.2007 - 02.2012
Bachelor of Arts - Business English
University of International Business And Economics
MBA - Business Administration
Jiangxi University of Finance And Economic
- ServSafe Food Handler Certification
- Departmental Trainer Certification
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