Allayne Clements
Lee's Summit
Summary
Logistics and customer operations professional with expertise in coordinating high-volume transportation and event operations. Demonstrates strong communication and problem-solving abilities, ensuring seamless event execution and exceptional client experiences. Capable of thriving in fast-paced deadline driven environments, both independently and as part of a collaborative team.
Overview
6
6
years of professional experience
Work History
Backstage Coordinator / Event Staff
Inferno Dance
01.2023 - Current
- Assisted with backstage coordination and event operations during regional dance competitions.
- Managed performer lineups, scheduling communication, and backstage organization in fast-paced environments.
- Supported smooth transitions between performances while maintaining professionalism under pressure.
- Collaborated with event staff, performers, instructors, and families to ensure efficient event flow.
- Helped maintain a positive and organized experience for participants and guests.
Customer Service Representative
Prudential
03.2025 - 03.2026
- Assisted customers with account questions, policy information, and issue resolution through phone and digital communication.
- Maintained professionalism and accuracy while handling high-volume customer interactions.
- Resolved customer concerns efficiently while providing positive client experiences.
- Navigated multiple systems and databases while documenting customer interactions and updates.
- Demonstrated strong communication, problem-solving, and time management skills in a fast-paced environment.
Key Account Coordinator
RXO Logistics
Kansas City
07.2022 - 09.2024
- Coordinated 15+ branch key accounts through defined strategies to achieve operational objectives.
- Prioritized daily account workloads including load entry, tracking, reporting, and bidding through TMS systems.
- Supported account managers in initiating and completing requests for proposals (RFPs), presentations, and reports.
- Tracked shipment status from inception to delivery while communicating updates directly with customers.
- Entered CRM sales and account information using SAP and Microsoft Dynamics.
- Negotiated contracts and rate agreements.
- Managed TNE billing, Bill of Lading documentation, and invoicing upon request.
Carrier Procurement Specialist
XPO Logistics
Kansas City
11.2021 - 07.2022
- Supported the sales department with timely cost quotations, transit times, and carrier availability.
- Identified operational issues and collaborated cross-functionally to implement effective solutions.
- Built strong carrier relationships through lead generation, cold calling, referrals, and freight negotiations.
- Maintained communication with owner-operators, dispatchers, and drivers to secure truck capacity and manage business agreements through DAT and TMS systems.
Freight Agent
Freight Brothers
Remote
02.2021 - 10.2021
- Developed and maintained customer relationships to grow future business opportunities.
- Managed DOT reports, driver service records, freight contracts, shipping rates, and driving logs.
- Updated TMS systems with accurate transportation and customer information.
- Coordinated trucking arrangements and delivery schedules for freight operations.
Host
Mission Taco Joint
Kansas City
07.2020 - 12.2020
- Answered incoming telephone calls regarding services, products, hours, policies, and promotions.
- Handled cash drawer reconciliation including cash transactions, checks, and credit card charges.
- Provided attentive and friendly service to incoming and departing guests.
Education
Associate of Arts -
Butler Community College
El Dorado, Kansas12-2023
WERQ Fitness Certification -
Kansas City, MO03-2023
High School Diploma -
Junction City Sr High School
Junction City, Kansas05-2020
Skills
- Transportation Coordination
- Logistics Operations
- Customer Service
- Event Operations
- Shipment Tracking
- CRM Systems
- SAP & Microsoft Dynamics
- Excel
- Word
- PowerPoint
- Negotiation
- Problem-Solving
- Scheduling & Organization
- Time Management
- Team Collaboration
- Adaptability
- Attention to Detail
- Event management
Personal Information
Title: Logistics & Operations Coordinator
Affiliations
- Women Build - Habitat for Humanity
Timeline
Customer Service Representative
Prudential
03.2025 - 03.2026
Backstage Coordinator / Event Staff
Inferno Dance
01.2023 - Current
Key Account Coordinator
RXO Logistics
07.2022 - 09.2024
Carrier Procurement Specialist
XPO Logistics
11.2021 - 07.2022
Freight Agent
Freight Brothers
02.2021 - 10.2021
Host
Mission Taco Joint
07.2020 - 12.2020
Associate of Arts -
Butler Community College
WERQ Fitness Certification -
High School Diploma -
Junction City Sr High School