Aliyah Holmes
Florissant
Summary
Friendly and dedicated customer service professional with five years of experience, complemented by clinical training as a medical assistant. Epic-trained with strong skills in patient care, communication, organization, and electronic medical records (EMR). Passionate about creating positive patient experiences, supporting efficient operations, and delivering compassionate, high-quality care
Overview
5
5
years of professional experience
Work History
Patient Access Representative
SSM Health DePaul Hospital - St. Louis
Bridgeton, MO
01.2023 - Current
- Registered patients for Labor & Delivery, ICU and Emergency Department
- Verified insurance upload patient demographics in Epic
- Maintained strict compliance with HIPPA regulations by protecting patient privacy
- Coordinated with clinical staff to support efficient patient registration and admissions
- Collect co-payments and explain financial responsibilities.
Customer Service Agent Lead
St.Louis Lambert Airport
St.Ann
03.2021 - 11.2024
- Delivered exceptional customer service to passengers, resolving inquiries and concerns efficiently.
- Assisted in check-in processes, ensuring timely boarding and accurate documentation for travelers.
- Trained new agents on operational protocols and customer service best practices, enhancing team performance.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Education
High School Diploma -
McClure North High School
Florissant, MO03.2019
Medical Assistant - Medical Assisting
Nasium
02.2025
Skills
- Epic Trained
- Patient admissions
- Time management
- Team Collaboration
- Microsoft Excel
- Problem solving
- Multitasking
- ICD-10 Code Entry
Timeline
Patient Access Representative
SSM Health DePaul Hospital - St. Louis
01.2023 - Current
Customer Service Agent Lead
St.Louis Lambert Airport
03.2021 - 11.2024
Medical Assistant - Medical Assisting
Nasium
High School Diploma -
McClure North High School