Aliyah Hawthorne
FLORISSANT
Summary
Work Experience
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Usps postal Clerk
United States Postal Services
St Louis
11.2023 - 03.2026
- Processed incoming and outgoing mail, ensuring timely delivery through automated sorting equipment.
- Maintained accurate records of daily mail transactions and inventory, supporting operational accuracy.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Resolved complaints by actively listening and providing appropriate solutions.
- Monitored customer feedback to identify areas for service improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Membership Specialist
AAA Automobile C
Chesterfield
06.2022 - 11.2023
- Assisted members with inquiries about services and benefits.
- Maintained accurate member records in the database.
- Handled billing questions and resolved payment issues promptly.
- Resolved customer complaints promptly and professionally.
- Collaborated with other departments within the organization on projects relating to memberships.
- Managed customer inquiries through phone, email, and chat platforms.
- Generated invoices for memberships and processed payments accordingly.
- Developed strategies to increase membership base through referrals and promotions.
- Conducted outbound calls to follow up on membership renewals and payments.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Health and Beauty Team Member
Target
Bridgeton
05.2019 - 06.2022
- Welcomed guests and provided a friendly first impression.
- Assisted visitors with directions and information about services.
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Trained new cashiers on register operation and customer service protocols.
- Handled returns and exchanges, following company guidelines for efficient processing.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High School Diploma -
Hazelwood Central High School
St Louis, MO 08.2015 - 05.2019
Skills
- Record keeping
- Customer assistance
- Administrative support
- Payment processing
- Inventory management
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Attention to detail
- Confidentiality
- Proficient in [software]
- Verbal/written communication
Timeline
Usps postal Clerk
United States Postal Services
11.2023 - 03.2026
Membership Specialist
AAA Automobile C
06.2022 - 11.2023
Health and Beauty Team Member
Target
05.2019 - 06.2022
High School Diploma -
Hazelwood Central High School
08.2015 - 05.2019