Alisha Merseal
Potosi
Summary
Dynamic Store Manager with a proven track record at Verizon, excelling in customer service and team leadership. Enhanced sales through effective training and implemented inventory management processes, reducing shrinkage. Known for outstanding communication skills and problem-solving abilities, fostering brand loyalty and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Verizon
06.2018 - 06.2023
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Led team in achieving sales targets through effective training and motivation.
- Implemented inventory management processes to reduce shrinkage and improve stock accuracy.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer complaints effectively, enhancing overall brand loyalty and retention.
- Coordinated promotional events to enhance customer engagement and drive store traffic.
Property Manager
Forest View Apartments
06.2018 - 06.2021
- Managed tenant relations, addressing concerns and ensuring satisfaction for all residents.
- Oversaw property maintenance schedules, coordinating with vendors to enhance operational efficiency.
- Conducted regular inspections, identifying areas for improvement and ensuring compliance with safety regulations.
- Implemented marketing strategies to attract new tenants, increasing occupancy rates effectively.
- Trained and mentored junior staff on property management best practices and customer service skills.
- Led community engagement initiatives to foster a positive living environment among residents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Shift Manager
Mcdonalds
06.2012 - 06.2020
- Supervised team during high-volume shifts to ensure efficient operations and customer satisfaction.
- Trained new employees on service protocols and food safety standards to maintain compliance.
- Managed inventory levels, reducing waste and ensuring product availability during peak hours.
- Implemented quality control measures to enhance food preparation consistency and safety practices.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Coordinated staff schedules to optimize coverage during busy periods while managing labor costs effectively.
- Conducted performance evaluations, providing constructive feedback to promote employee development and engagement.
- Developed training materials for onboarding processes, improving knowledge retention among new hires.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Potosi High School
Potosi, MO05.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Team leadership
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
Verizon
06.2018 - 06.2023
Property Manager
Forest View Apartments
06.2018 - 06.2021
Shift Manager
Mcdonalds
06.2012 - 06.2020
High School Diploma -
Potosi High School