Alind Ormani

Ritz Carlton Hotel

10.2019 - Current

Assisted guests with inquiries, providing accurate information and guidance to enhance their experience.
Handled guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
Managed reservation systems, updating bookings and accommodating changes as needed.
Responded promptly to guest complaints, resolving issues to maintain high satisfaction levels.
Provided support in coordinating special events, enhancing overall guest engagement and satisfaction.
Engaged with guests proactively, offering assistance and recommendations to improve their stay experience.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Built positive customer rapport for courteous, friendly and professional service.
Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Answered guest's questions about property amenities and services.
Provided exceptional guest service by promptly assisting with luggage and transportation needs.
Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.