Alicia Snyder
Pacific
Summary
Dynamic and results-oriented professional in respiratory therapy transitioning back into the marketing sector, offering a strong track record of dedication, loyalty, and adaptability. Passionate about crafting strategic marketing initiatives that drive long-term brand growth while leveraging a unique blend of analytical thinking, innovative solutions, and empathetic communication. Proven ability to connect with diverse audiences and translate complex ideas into compelling narratives that resonate. Prepared to intergrate my healthcare experience to create impactful marketing strategies that elevate brand presence an
Overview
23
23
years of professional experience
Work History
Critical Care Transport Respiratory Therapist
SSM Health Cardinal Glennon Children’s Hospital
01.2020 - Current
- Team Marketing and PR chair: Currently Lead the Marketing and community outreach for the transport team. Coordinate outreach initiatives, organize team assignments, manage marketing material procurement, inventory and allocation. Monitor ROI on marketing strategies and how it effects teams goals as well as hospital wide goals. Events can have estimated attendance range of 50-300+ people.
- Manage airway and ventilator support for critical patients during patient transfers.
- Provide advanced respiratory care in high-stress environments with precision and skill.
- Collaborate with multidisciplinary teams to ensure optimal patient outcomes during transport.
- Demonstrate professionalism and adaptability in highly dynamic and unpredictable situations.
- Administered respiratory therapies and treatments to pediatric patients with various respiratory conditions.
- Trained and mentored junior staff in best practices for respiratory care and equipment operation.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
Registered Respiratory Therapist
SSM Health Cardinal Glennon Children’s Hospital
07.2014 - 01.2020
- Performed diagnostic and therapeutic procedures on patients with respiratory conditions.
- Operated and maintained advanced respiratory equipment in critical care settings for up to 75 critical care patients.
- Provided patient education and support to families during hospital stays.
- Participated in clinical research studies to improve patient outcomes.
- Supported hospital initiatives to enhance patient care and safety.
- Administered respiratory therapy treatments to pediatric patients in critical and non-critical care settings.
- Collaborated with multidisciplinary teams to develop individualized care plans for respiratory management.
Respiratory Therapy Student Technician
St. Louis Children’s Hospital
12.2013 - 06.2014
- Assisted licensed respiratory therapists in providing care and patient education.
- Monitored patient progress and reported to supervisory levels to ensure quality care.
- Collaborated with other clinical staff to deliver patient care: promote teamwork and communication.
- Supported hospital initiatives to enhance patient care and safety.
- Organized and maintained time management for 20+ patients and their care plan, during shift.
Server/Bartender
Restaurant Industry
01.2003 - 01.2014
- Mixed and served cocktails, recommended and shared knowledge of diverse spirits and cocktails.
- Handled cash transactions accurately and efficiently, balanced cash drawer at end of shift.
- Performed daily operations in alignment with company mission and core values.
- Trained oncoming staff in bartending, serving, and customer service in order to diversify my work within the company.
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables simultaneously, ensuring timely and accurate order delivery.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Conducted regular inventory checks to ensure adequate stock levels for smooth operations.
Front Office Receptionist
Rotometrics World Headquarters
01.2011 - 01.2012
- Proficiently managed multi-line phone system and directing calls efficiently.
- Skilled in greeting and assisting visitors in a professional and friendly manner.
- Received and directed 800 incoming calls daily at Rotometrics World Headquarters.
- Assisted and guided customers to appropriate customer service departments within the company.
- Facilitated communication within the office and with external partners through email and phone.
- Ensured office supplies and equipment were well-stocked and maintained for daily operations.
- Managed front desk operations including greeting guests, answering phones, and scheduling appointments.
- Assisted with administrative tasks such as filing, data entry, and handling mail.
- Ensured excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a professional and organized office environment.
Direct Service Professional
St. Louis Cardinals
01.2010 - 10.2010
- Maintained high level of customer service by addressing inquiries, complaints, and problem-solving.
- Coordinated multiple client accounts and ensured timely delivery of services.
- Assisted in the development and implementation of marketing strategies to promote the organization.
- Collaborated with team members to ensure efficient operations and customer satisfaction.
- Provided support to the organization by managing customer expectations and resolving issues.
- Assisted in the development and implementation of marketing strategies to promote the organization.
- Collaborated with team members to ensure efficient operations and customer satisfaction.
- Provided support to the organization by managing customer expectations and resolving issues.
Customer Relations Intern
Kansas City Chiefs
08.2009 - 12.2009
- Responded to customer inquiries and resolved issues in a timely manner.
- Conducted customer satisfaction surveys and analyzed data to improve service.
- Promoted customer appreciation events within the community throughout the season.
- Conducted customer satisfaction surveys to improve services and increase efficiency.
- Resolved customer inquiries and issues in a professional and efficient manner.
- Assisted in organizing and conducting events for the community and port game, to promote team spirit.
Recruiter
11.2007 - 09.2008
- Utilized applicant tracking systems to manage candidate pipelines and track recruitment progress.
- Conducted interviews, phone screens, and reference checks to evaluate candidate qualifications.
- Collaborated with hiring managers to understand job requirements and develop recruitment strategies.
- Coordinated and scheduled interviews with candidates and hiring managers.
- Managed the offer process, including salary negotiations and offer letter preparation.
- Maintained relationships with candidates and hiring managers to ensure a positive recruitment experience.
- Provided regular updates to hiring managers and candidates to keep them informed of the recruitment process.
- Maintained accurate and up-to-date personal and candidate records.
PR/Communications Chair
Public Relations Committee
01.2004 - 01.2007
- Organized successful PR events, coordinated with vendors, and secured sponsors.
- Collaborated with team to enhance brand presence and drive community engagement.
- Organized budget for Home Coming Committees to strategically plan for involvement in campus activities.
- Facilitated meetings with co-committee chairs across other sororities and fraternities, to implement and uphold expectations and goals for the chapter.
- Assisted in facilitation of chapter newspaper to keep chapter members up-to-date on upcoming events and information.
Education
Bachelor of Arts - Social Science with Mass Communication Concentration
Kansas State University
Manhattan, KSAssociate of Applied Science - Respiratory Therapy
St. Louis Community College
St. LouisSkills
- Airway management
- Tracheostomy care
- Arterial blood gas analysis
- Respiratory equipment setup
- Professional bedside manner
- Medical record documentation
- Patient and family advocacy
- Team collaboration
- Intubation
- Problem-solving
- Time management
- Attention to detail
- Organization and time management
Timeline
Critical Care Transport Respiratory Therapist
SSM Health Cardinal Glennon Children’s Hospital
01.2020 - Current
Registered Respiratory Therapist
SSM Health Cardinal Glennon Children’s Hospital
07.2014 - 01.2020
Respiratory Therapy Student Technician
St. Louis Children’s Hospital
12.2013 - 06.2014
Front Office Receptionist
Rotometrics World Headquarters
01.2011 - 01.2012
Direct Service Professional
St. Louis Cardinals
01.2010 - 10.2010
Customer Relations Intern
Kansas City Chiefs
08.2009 - 12.2009
Recruiter
11.2007 - 09.2008
PR/Communications Chair
Public Relations Committee
01.2004 - 01.2007
Server/Bartender
Restaurant Industry
01.2003 - 01.2014
Bachelor of Arts - Social Science with Mass Communication Concentration
Kansas State University
Associate of Applied Science - Respiratory Therapy
St. Louis Community College