Alicia smith
Jefferson City
Summary
Accomplished professional with a proven track record at Champion Strategy Holdings, adept in analytical thinking and expert problem-solving. Leveraged strong work ethic and Microsoft Office proficiency to enhance customer satisfaction and foster timely account resolutions. Demonstrated exceptional time management and teamwork skills, significantly contributing to project success and efficient workflow.
Overview
5
5
years of professional experience
Work History
Server
Chilis's Bar and Grill
07.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Debt Collector
Champion Strategy Holdings
06.2022 - 03.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Business Card Specialist
Central Bank of the Midwest
02.2022 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Research Assistant
Lincoln University
01.2020 - 04.2022
- Developed research methodologies for enhanced data accuracy and relevance.
- Presented research findings at academic conferences to share knowledge and foster discussions within the community.
- Organized research materials, a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Education
Bachelor of Science - Business Administration
Lincoln University
820 Chestnut St, Jefferson City, MO 6510105-2023
Skills
- Strong work ethic
- Analytical thinking
- Expert problem solving
- Patience and persistence
- Microsoft office
- Time management
Timeline
Server
Chilis's Bar and Grill
07.2024 - 01.2025
Debt Collector
Champion Strategy Holdings
06.2022 - 03.2023
Business Card Specialist
Central Bank of the Midwest
02.2022 - 05.2022
Research Assistant
Lincoln University
01.2020 - 04.2022
Bachelor of Science - Business Administration
Lincoln University
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