Alicia (Dawn) Mantz

E-commerce Fulfillment, 3PL Logistics, and Supply Chain Services

• Owned and grew a $6M+ enterprise portfolio of ecommerce, retail, and CPG brands, consistently achieving 118% NRR, 95% GRR, and 15–18% YoY ARR growth, while safeguarding multimillion-dollar revenue streams.
• Partnered with CMOs, VPs, and C-suite executives to deliver QBRs and ROI insights, influencing client strategy, strengthening retention, and securing multi-year renewals.
• Accelerated client onboarding by 30% through adoption campaigns and consultative guidance, reducing time-to-value and enabling scalable long-term growth.
• Generated $1.2M in upsell revenue and influenced product roadmaps by aligning client goals with expanded services, escalating feature requests, and driving compliance priorities in partnership with Product, Engineering, and Operations.

End-of-Life Care, Patient Support, and Family Coordination

• Delivered full-time care, achieving 100% schedule adherence and consistent support for patient.

Freight Brokerage, Multimodal Transport, Final-Mile Delivery, and Supply Chain Solutions

• Managed $5M+ enterprise logistics and final-mile accounts, aligning operations with client strategy to improve SLA compliance by 12%, reduce risk exposure, and safeguard $2M in annual revenue.
• Resolved $200K+ in billing disputes in partnership with Finance and Operations, accelerating cash collections by 18% and boosting renewal success rates by 22%.
• Drove 118% NRR, 95% GRR, and $1.2M in upsell growth by aligning KPIs with compliance goals, delivering ROI insights, and building trusted advisor relationships with C-suite executives.

Freight Brokerage, FTL/LTL Transport, and Cross-Border Logistics

• Drove 15% portfolio revenue growth and 10% margin gains by aligning FTL/LTL and cross-border logistics solutions with client strategies, regulatory requirements, and data-driven analytics.
• Built trusted advisor relationships with senior stakeholders by delivering compliance reporting and ROI insights, guiding clients toward scalable supply chain solutions that strengthened retention and long-term growth.
• Leveraged scorecards and executive partnerships to identify risks and improve compliance reporting, ensuring audit readiness, reducing freight claim exposure by 15%, and boosting margins by an additional 10%.

Freight Brokerage, Enterprise Logistics, and Retail Distribution

• Led enterprise retail distribution and multimodal logistics, aligning strategies with client goals to drive 15% portfolio revenue growth and 10% margin gains across multimillion-dollar accounts.
• Served as a strategic advisor to retail executives, implementing compliance reporting and risk-mitigation programs that achieved 95% audit readiness and reduced regulatory exposure by 20%.
• Delivered executive-level ROI reporting and insights, translating data into actionable logistics strategies that increased retention by 12% and supported sustainable client profitability.