Alicea Mullen
Lake Ozarks
Summary
Dedicated Professional experienced in enhancing customer satisfaction through effective problem-solving and support. Developed individualized plans to foster engagement among diverse groups and mentored youth in emergency response and safety awareness. Engaged clients with tailored coaching strategies to promote emotional regulation and social skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CALO Teen Girls Coach
CALO/ Embark Behavioral Health
130 Calo Ln, Lake Ozark, MO 65049
02.2026 - Current
- Facilitated group sessions to promote social skills and emotional regulation among participants.
- Monitored client progress, adapting strategies to ensure alignment with therapeutic goals.
- Provided supportive feedback to enhance client engagement and motivation in activities.
- Collaborated with interdisciplinary teams to design individualized coaching plans for clients.
Clerk
Koester and Koester DMV
2015 Schotthill Woods Dr, Jefferson City, MO 65101
04.2025 - 02.2026
- Processed customer transactions efficiently using DMV software systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of vehicle registrations and driver licenses.
- Assisted in managing appointment scheduling to optimize workflow and reduce wait times.
Clerk
UMV Wasilla
1325 E Palmer-Wasilla Hwy, Wasilla, AK 99654
04.2024 - 04.2025
- Processed customer transactions accurately and efficiently in high-volume environment.
- Assisted customers with inquiries, providing clear information on DMV services.
- Maintained detailed records of all vehicle registrations and title transfers.
- Utilized DMV software to update and manage client data effectively.
- Collaborated with team members to streamline office procedures and enhance service delivery.
Clerk
Koester and Koester DMV
2015 Schotthill Woods Dr, Jefferson City, MO 65101
03.2022 - 04.2024
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls, directing callers to appropriate personnel and taking detailed messages to ensure effective communication.
- Trained new clerks on company procedures and software tools, facilitating smooth integration into the team.
- Utilized multitasking skills to prioritize and complete multiple tasks on time, supporting overall team operations.
Driver
Republic Services
5605 Moreau Drive , Jefferson City MO 65101
04.2022 - 05.2023
- Managed waste disposal routes, optimizing travel times and minimizing delays.
- Operated waste collection vehicles efficiently in compliance with safety regulations.
- Conducted routine vehicle inspections to ensure optimal operational condition and safety standards.
- Collaborated with dispatch team to coordinate schedules and improve service delivery efficiency.
Correctional Officer
State of MO Department of Corrections (Algoa Previous Employer 4/2008-4/2015)
JCCC Jefferson City, MO 65101
05.2019 - 05.2020
- Enforced rules and regulations, maintaining order and discipline among inmates while promoting rehabilitation efforts.
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities and grounds to identify security vulnerabilities and maintenance needs.
- Collaborated with mental health professionals to address inmate needs and facilitate appropriate interventions.
- Documented incidents and maintained accurate records in compliance with state regulations and internal policies.
Driver Examiner
Missouri State Highway Patrol
2920 N Shamrock Rd, Jefferson City, MO 65101
01.2019 - 06.2019
- Ensured compliance with traffic laws and regulations during daily operations.
- Conducted vehicle inspections to maintain safety and reliability standards.
- Managed emergency response situations, providing timely assistance and support.
- Collaborated with law enforcement personnel to enhance public safety initiatives.
- Developed community engagement programs to educate the public on safe driving practices.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Case Management Eligibility Specialist
State of MO Div. of Family Services
St. Marys BLVD , Jefferson City MO 65109
09.2016 - 01.2019
- Conducted interviews to efficiently gather information and documentation from applicants, enhancing eligibility assessment.
- Assessed client eligibility for various assistance programs, ensuring compliance with state regulations.
- Reviewed case files for accuracy and completeness, implementing corrective actions to ensure compliance with regulations.
- Collaborated with multidisciplinary teams to streamline application processes, resulting in faster service delivery.
Probation And Parole Assistant I
State Of Missouri Department Of Corrections
Knipp Dr Jefferson City MO 65109
04.2015 - 09.2016
- Coordinated inmate programs and services to enhance rehabilitation efforts.
- Assisted in developing operational procedures to improve efficiency within correctional facilities.
- Facilitated communication between departments, promoting collaboration and information sharing among staff.
- Managed scheduling and logistics for staff training sessions, ensuring compliance with departmental policies.
Education
High School Diploma -
Mound City High School
708 Nebraska St, Mound City, MO 6447005-1998
Skills
- Youth mentoring
- Emergency response
- First aid and CPR
- Safety awareness
- Safety protocols
- Data evaluation
- Microsoft Office proficiency
- Technical writing
- Verbal and written communication
- Collaborative approach
Certification
- Certified correctional officer , Missouri Department Of Corrections - August 9th 2019
Timeline
CALO Teen Girls Coach
CALO/ Embark Behavioral Health
02.2026 - Current
Clerk
Koester and Koester DMV
04.2025 - 02.2026
Clerk
UMV Wasilla
04.2024 - 04.2025
Driver
Republic Services
04.2022 - 05.2023
Clerk
Koester and Koester DMV
03.2022 - 04.2024
Correctional Officer
State of MO Department of Corrections (Algoa Previous Employer 4/2008-4/2015)
05.2019 - 05.2020
Driver Examiner
Missouri State Highway Patrol
01.2019 - 06.2019
Case Management Eligibility Specialist
State of MO Div. of Family Services
09.2016 - 01.2019
Probation And Parole Assistant I
State Of Missouri Department Of Corrections
04.2015 - 09.2016
High School Diploma -
Mound City High School
Missouri State Highway Patrol Certificate of Completion
Commercial Drivers LIcense (CDL ) Knowledge Test Certification.