Alicea Gage
St Louis
Summary
Dedicated Customer Service Agent providing skills to prioritize multi-task in a fast-paced working environment. Successfully working as part of a team to reach business goals. Dedicated to high quality service and and attentive hospitality to excel in leading, coaching peers and organizing. Known for successfully handling escalated customer issues. Provided Leadership Skills being a station trainer and currently a Temp Supervisor seeking challenging position of Customer Service Supervisor, where my Strong person centered skills, and Customer Service Expertise will streamline operations and improve efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
01.2017 - Current
- Provide assistance with passengers special needs, such as helping with wheelchairs .
- Prepare On-boarding Planes, Delays on Flights, and assist passengers retrieving their baggage at destination.
- Guide and lead team members by coaching to develop and engage with other employees.
- Manage staffing and ensuring Operation run smoothly.
- Station Trainer
- Exceeded team goals and collaborated with staff to implement Customer Service initiatives.
- Collaborate with all departments to maintain station on-time performance and customers satisfaction.
- Address customer service inquiries quickly and accurately.
- Knowing the importance of EMO and getting them out on time.
- Checking Arbitrations
- Check to Ensure that appropriate changes were made to resolve customer's problem.
- Perform other job duties as directed by Leaders.
- Resolves Customers complaints, concerns, requests, and questions .
- Recognize and address performance safety concerns in a timely manner.
- Exceed performance goals through effective decisions.
- Develop strong strong customer relationships to encourage repeated business.
- Oversee and assist daily operations as i develop lifelong Customers and internal Relationship.
Education
High School Diploma -
Mccluer South-Berkeley High School
Ferguson, MOSkills
- Temp Supervisor
- Dependable
- Active Learning
- Ability to Communicate and interact with other peers
- Natural Leader
- Issue & Complaint Resolution
- Organized
- MS Word, Excel, Outlook, Powerpoint, Altea, CM, Teams, NetTracer, OpSuite
- Multitasking and Prioritization
- Responding to Difficult Customers
- Calm and Professional under Pressure
STL Innovation Team
- STL innovation Team
- Culture Committee
- Several Internal and External Accommodations
Timeline
Customer Service Agent
Southwest Airlines
01.2017 - Current
High School Diploma -
Mccluer South-Berkeley High School
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