Alice WOON
MACAO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Host - Customer Services
Galaxy Macau
11.2018 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Junior Finance & Admin Executive
Elabram Systems Sdn Bhd
03.2017 - 04.2018
- Managed filing system, entered data and completed other clerical tasks.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Compiled and submitted weekly and monthly reports to management for review.
Education
Bachelor of Arts - Accounting And Finance
Oxford Brookes University
Nilai University09.2016
Skills
- Lotus Notes
- Order Fulfillment
- Credit Card Payment Processing
- Freight Operations
- Staff Training
- Active Listening
- Sales Expertise
- Report Preparation
- Account Management
- CRM Software
- Call Center Operations
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Chinese (Cantonese)
Upper intermediate
B2
Malay
Intermediate
B1
Timeline
Host - Customer Services
Galaxy Macau
11.2018 - 05.2022
Junior Finance & Admin Executive
Elabram Systems Sdn Bhd
03.2017 - 04.2018
Bachelor of Arts - Accounting And Finance
Oxford Brookes University
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