Angela Smith
Kansas City
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Old Navy. Adept at enhancing customer satisfaction and streamlining inventory processes, resulting in reduced waste. A fast learner skilled in money handling, with a strong commitment to fostering positive team environments and driving sales through effective merchandising strategies.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Old Navy, Gap
05.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Plan translation and detailed division maps, review with GM and full time brand associate.
- Set and style product, visuals and mannequin updates.
Sr Lead
Old Navy, Gap
02.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed a team of shipment staff, ensuring proper training and adherence to safety protocols.
- Collaborated with sales and customer service teams to address shipment issues promptly and effectively.
- Pulled, verified, and packaged items for shipment.
Associate
Dollar Tree
01.2020 - 02.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Frontier High School
Kansas City, MO05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Fast learner
Timeline
Assistant Manager
Old Navy, Gap
05.2022 - Current
Sr Lead
Old Navy, Gap
02.2021 - 05.2022
Associate
Dollar Tree
01.2020 - 02.2021
High School Diploma -
Frontier High School
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