ALICE GARR
Florissant
Summary
I am an attentive and professional Concierge with an extensive background in customer service and hospitality. Maintain a positive outgoing attitude. Excellent listener with an organized approach and reliable personality. Process all requests, responding promptly and with discretion to meet diverse needs.
Overview
18
18
years of professional experience
Work History
Probation Parole Officer
Department of Corrections
06.2023 - Current
- Reduced recidivism rates by providing offenders with resources, guidance, and support to successfully reintegrate into society.
- Contributed to the development of departmental policies and procedures by providing input based on professional experience and knowledge of industry best practices.
- Strengthened collaboration among correctional staff members through open communication channels across different departments.
- Identified potential risks to community safety through rigorous assessments of offender behavior patterns and needs.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Strengthened communication between stakeholders by participating in multidisciplinary team meetings focused on offender management strategies.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Recommended changes to probation or parole conditions based on offender behavior and progress, ensuring fair treatment within legal guidelines.
- Facilitated positive change among offenders by utilizing motivational interviewing techniques during interactions.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Promoted successful reentry by connecting offenders with appropriate resources such as housing, employment, and substance abuse treatment services.
- Implemented crisis intervention strategies when necessary to address immediate threats to public safety or individual wellbeing.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
Lead Concierge
Aberdeen Heights Senior Living
03.2019 - Current
- Greet residents and guests cordially when entering the building
- Registered guests upon arrival
- Answer incoming calls and directing calls to the appropriate parties
- Assist with incoming and outgoing mail via USPS, FedEx, UPS, etc
- Maintained daily reports, calendars, data and log information
- Supervise and schedule twelve direct reports
- Complete various tasks for various departments and the residents
- Monitored processes and recommended methods for improvement
- Addressed concerns quickly to avoid lasting issues
Dining Room Supervisor
Aberdeen Heights Senior Living
03.2017 - 03.2019
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
- Met needs of guests by listening to special requests and accommodating them accordingly
- Set-up and cleared tables at peak times to seat patrons more quickly
- Seated guests, accounting for special requests and available seating
- Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
- Informed guests about daily specials, new dishes, and changes in the menu
- Answered the phone to take delivery or pickup orders from callers
Shift Leader
Aldi
01.2016 - 12.2016
- Managed operations during shift, with total awareness of activities of employees and customers
- Prepared reports detailing shift activities to keep management looped in on shift operations
- Offered guests and staff safe environment by strictly enforcing company rules
- Resolved or escalated business problems to keep operations moving smoothly
- Completed all required paperwork within anticipated timeframes
Cook
McKnight Place Assisted Living
04.2007 - 12.2016
- Prepared meals for residents and staff
- Worked well with front-of-house staff to consistently meet customers' needs
- Maintained and operated standard cooking equipment including grills and deep fryers
- Cooked items to correct temperatures to minimize risk of food-borne illness
- Trained in grilling, frying, sauteing, baking, and other cooking techniques to effectively prepare any dish
- Cleaned and disinfected food preparation areas, workstations, and equipment
- Verified that prepared food met requirements for quality and quantity
- Determined special requests from guests and prepared food accordingly
- Managed simultaneous cooking tasks well to efficiently deliver food to customers
Education
Bachelors - Health Care Administration
Sanford Brown College
Fenton, MO06.2011
Skills
- Customer service
- Motivation
- Creative thinking
- Prioritization
- Planning
- Problem-solving
Timeline
Probation Parole Officer
Department of Corrections
06.2023 - Current
Lead Concierge
Aberdeen Heights Senior Living
03.2019 - Current
Dining Room Supervisor
Aberdeen Heights Senior Living
03.2017 - 03.2019
Shift Leader
Aldi
01.2016 - 12.2016
Cook
McKnight Place Assisted Living
04.2007 - 12.2016
Bachelors - Health Care Administration
Sanford Brown College
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