Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alia Hammad

Ballwin,MO

Summary

I moved from Egypt to the United States and am bilingual in English and Arabic. I have been working as a pharmacy technician, where I built skills in patient care, medication handling, and communication in fast-paced environments. I am First Aid certified and find true happiness in helping people, which drives my passion for healthcare. My long term goal is to become a physician, and I am eager to contribute to patient care as a medical assistant while continuing to grow in the medical field

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
08.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Collected co-payments or full payments from customers.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.

Sales Associate

Old Navy, Gap
01.2023 - 07.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Bachelor of Science - Cell Biology

Saint Louis University
St. Louis, MO
05-2028

High School Diploma -

Parkway West High School
Ballwin
05-2024

Skills

  • Confidentiality and HIPAA
  • Insurance billing
  • Processing payments
  • Updating medication histories
  • Staff development
  • First Aid Certified
  • Bilingual: Fluent in English and Arabic
  • Patient care and compassionate communication
  • Strong knowledge of medications and dosage accuracy from pharmacy technician experience
  • Ability to work effectively under pressure in fast-paced clinical settings
  • Attention to detail with medical records and documentation
  • Cross-cultural communication and patient education

Accomplishments

  • Invited as a guest speaker on a television program in Egypt to share insights on the youth experience, highlighting challenges and opportunities for young people. This experience strengthened my public speaking, communication, and leadership skills.
  • Served as a PATH leader in high school, where I taught middle school students about the risks of drugs and alcohol. This role allowed me to mentor younger students, practice leadership, and promote healthy decision-making.
  • Completed 45 hours of physician shadowing with Dr. Soha Dawood in Egypt, gaining exposure to patient care, clinical decision-making, and the daily responsibilities of a practicing physician.

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Pharmacy Technician

Walgreens
08.2023 - Current

Sales Associate

Old Navy, Gap
01.2023 - 07.2023

Bachelor of Science - Cell Biology

Saint Louis University

High School Diploma -

Parkway West High School
Alia Hammad