Alexzandra Greenough
Saint Louis
Summary
Dynamic and results-driven professional with a strong work ethic and proven customer service skills. Adept at upselling and enhancing customer experiences while ensuring accurate financial reporting. Recognized for effective multitasking and teamwork, consistently delivering high-quality service in fast-paced environments. ServSafe Management certified and committed to continuous improvement.
Overview
6
6
years of professional experience
Work History
Point of Sale/ Food Runner Team Lead
Truck Norris
03.2021 - Current
- Boosted sales, upselling relevant products and informing customers about ongoing promotions or discounts.
- Ensured accuracy in financial reporting by reconciling daily sales transactions and cash drawer balances.
- Monitored cashier performance, providing constructive feedback and coaching to drive continuous improvement in customer service and transaction accuracy.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Sales Associate
Michael Kors
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
ESL Installation Technician
Adaptive Solutions Group
06.2022 - 11.2024
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Successfully completed all installations, adhering to company policies and safety guidelines, consistently meeting or exceeding project deadlines.
- Provided excellent customer service, addressing questions and concerns during the installation process.
Server
Drunken Fish
11.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Trainer
McDonald's
03.2019 - 03.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Pattonville High School
Maryland Heights, MO05-2022
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Problem-solving
- Sense of urgency
- Customer service
- Effective multitasking
- Relationship building
- ServSafe certification
- Restaurant etiquette
Timeline
Sales Associate
Michael Kors
10.2024 - 04.2025
Server
Drunken Fish
11.2022 - 08.2023
ESL Installation Technician
Adaptive Solutions Group
06.2022 - 11.2024
Point of Sale/ Food Runner Team Lead
Truck Norris
03.2021 - Current
Crew Trainer
McDonald's
03.2019 - 03.2021
Pattonville High School
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