ALEX VOHN CO DEL ROSARIO
Macau
Summary
Dynamic and dedicated server with experience at The Grand Buffet, excelling in customer service and team collaboration. Proficient in POS system operation, I consistently enhance guest satisfaction through attentive service and meticulous attention to detail, ensuring a memorable dining experience. Passionate about maintaining high standards in food safety and cleanliness.
Overview
5
5
years of professional experience
Work History
Full-time Server
THE GRAND BUFFET | SJM GRAND LISBOA PALACE
11.2024 - Current
- Welcome guests and introduce our buffet layout to them in a brief and timely manner.
- Provide excellent service to guests by being attentive and responsive to their needs
- Assist guests with food ordering and recommendations based on dietary preferences and specials
- Assist in the setup and maintenance of the buffet line to ensure cleanliness
- Promptly clear dishes and utensils from tables to ensure tidy dining area
- Replenish beverages for guests ensure what they need without having to ask
- Clean tables swiftly and thoroughly for quicker turnover.
- Handle payments and transactions as cashier to process payments accurately using appropriate POS system
- Be a controller in a seafood runner operation to ensure smooth and swift delivery of freshly cooked seafood.
- Cooperate with kitchen staff as seafood runner to confirm correct orders and portions based on the number of guests.
- Perform opening and closing duties as required
- Monitor back-of-house inventory and replenish stock as needed
- Ensure proper labeling of food items
- Clean dishes, utensils and silverware.
- Move tables to add or reduce capacity of seats based on the forecasts or events.
- Perform monthly deep cleaning duties to remove all tables in a section to ensure hygiene standards.
Food and Beverage Intern
XIAO TING | FOUR SEASONS MACAO
08.2022 - 01.2023
- Performed opening and closing duties as required.
- Maintained cleanliness and organization of dining areas and service stations.
- Accurately took and processed food and beverage orders using the Micros system
- Uphold high standards of customer service and satisfaction.
- Collaborated with kitchen staff to ensure safe preparation and handling of food for special dietary needs.
- Maintained inventory and assisted in restocking supplies
- Uphold health and safety standards in food service
Part-time
LILAU SQUARE KIOSK
05.2021 - 06.2022
- Performed opening and closing duties as required
- Cooked when needed and sell various food and drinks to customers.
- Maintained a clean and organized stock inventory.
- Maintained and sanitized chairs and tables to ensure a clean environment.
Education
Bachelor of Science - Hotel Management
MACAO UNIVERSITY OF TOURISM (UTM)
Macao06.2024
High School Diploma -
SAINT JOHN DE BRITO
Macao07.2020
Skills
- Microsoft Office
- POS system operation
- Customer service
- Team collaboration
- Communication skills
- Attention to detail
Languages
- English (fluent)
- Tagalog (fluent)
- Cantonese (intermediate)
- Mandarin (basic)
Timeline
Full-time Server
THE GRAND BUFFET | SJM GRAND LISBOA PALACE
11.2024 - Current
Food and Beverage Intern
XIAO TING | FOUR SEASONS MACAO
08.2022 - 01.2023
Part-time
LILAU SQUARE KIOSK
05.2021 - 06.2022
Bachelor of Science - Hotel Management
MACAO UNIVERSITY OF TOURISM (UTM)
High School Diploma -
SAINT JOHN DE BRITO