Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Graves

Kansas City

Summary

Dynamic customer service professional with a proven track record at Blue Raven Solar, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and implementing process improvements that boosted team productivity. Proficient in data entry and Microsoft Outlook, committed to delivering exceptional service and fostering team collaboration.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Blue Raven Solar
01.2023 - 12.2024
  • Assisted customers with inquiries, ensuring prompt resolution of issues.
  • Learned product features and benefits to provide accurate information to customers.
  • Utilized customer service software to track interactions and follow up on unresolved matters.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • answering inbound calls out bound calls giving customers peace when they call and need reassurance an clarity .

Lead Team Member

Polo Custom Products
02.2021 - 11.2022
  • Oversaw daily operations within production team to ensure workflow efficiency and quality standards.
  • Mentored junior team members, enhancing their skills in machine operation and safety protocols.
  • Implemented process improvements that reduced waste and increased overall productivity on the production floor.
  • Collaborated with cross-functional teams to streamline communication and optimize project timelines.

Education

High School Diploma -

Lawrance Gardner High
1430 NW 25th St, Topeka, KS 66618
12-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Microsoft outlook

Timeline

Customer Service Representative

Blue Raven Solar
01.2023 - 12.2024

Lead Team Member

Polo Custom Products
02.2021 - 11.2022

High School Diploma -

Lawrance Gardner High
Alexus Graves