Alexus Goodrich

• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Answered over 50 incoming phone calls and addressed questions from customers and healthcare providers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

• Answering inbound calls in a very high volume call center trouble shooting and helping update account info
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Completed data entry tasks with accuracy and efficiency.

• Compiled data and reviewed information for accuracy prior to input.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Maintained files, records and chronologies of entry activities.
• Identified data entry errors and reported to necessary departments.
• Corrected data entry errors to prevent duplication or data degradation.
• Managed workflow scheduling, data entry, and accuracy verification for large data projects.
• Scanned documents and saved in database to keep records of essential organizational information.

• Connected with customers to address questions and resolve issues through phone and email.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

• Placed over 100 outbound customer service or customer satisfaction calls to follow up on issues.
• Processed debit and credit card and electronic check payments.
• Educated customers on company systems, form completion, and access to services.
• Attended telephone skills and program information training sessions to boost aptitude.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Compiled status and performance reports for team leaders to address company strengths and weaknesses.
• Boosted customer service satisfaction ratings through consistent quality control.

• Sanitized and maintained floors by sweeping, mopping and refinishing.
• Performed custodial duties to maintain area in clean and habitable condition.
• Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
• Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
• Supervised supplies in inventory and submitted reorder requests.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.