Experienced in project management, contract oversight, community outreach, and compliance enforcement to promote efficiency and meet regulations.
Overview
8
8
years of professional experience
Work History
Community Resource Specialist (ICS CARE INTEGRATION)
Children Mercy’s Hospital
Kansas City
09.2025 - Current
Conduct needs assessments to identify gaps in medical, behavioral, developmental, and social resources for patients and families, with a focus on evaluating social determinants of health and safety.
Coordinate referrals and facilitate access to hospital and community services, ensuring follow-up and reducing barriers for patients and families.
Maintained ongoing care coordination through regular contact and monitoring, addressed issues, and advocated for improved patient outcomes.
Collaborate with interdisciplinary teams to develop and implement integrated care plans.
Educated patients, caregivers, and community groups on available resources, eligibility, and health literacy through resource presentations.
Identified resource gaps, provided feedback to enhance service delivery and program development, and expanded access for underserved families through coalition outreach.
Administrator Officer (Contract Manager)
City of Kansas City, MO
Kansas City
01.2025 - 09.2025
Managed the contract lifecycle in Behavioral Health and Injury Prevention, ensuring regulatory compliance and supporting documentation for review and City Council resolutions.
Collaborated with project teams to draft, execute, monitor, and renew contracts while tracking invoices and producing compliance reports.
Analyzed statistical data and prepared comprehensive reports.
Built partnerships with community organizations and organized outreach events to expand service access, particularly for underserved groups.
Office Manager
Boots on Ground Construction & Investments
Kansas City
03.2023 - 01.2025
Streamlined shift coverage to ensure all operational periods were staffed.
Managed team communications to address workflow issues and encourage collaboration.
Delegated tasks among staff members to enhance productivity and optimize service delivery.
Coordinated meetings, conferences, travel arrangements, and project-related activities to support organizational goals.
Public Health Supervisor
City of Kansas City, MO (Health Department)
Kansas City
09.2019 - 03.2023
Managed daily operations, supervised staff, and ensured compliance with Healthy Homes regulations while delivering excellent service to residents and partners.
Oversaw inspection programs and workflow improvements, meeting targets and deadlines, and supervised Public Health Specialists for timely case resolutions.
Applied data analysis to assess program effectiveness and develop strategies for better inspection outcomes and community impact.
Led outreach and educational initiatives, collaborating with agencies and partners to promote healthy housing practices and expand program reach.
Covid-19 Enforcement Task Force Member
Kansas City Health Department
Kansas City
01.2020 - 12.2020
Served on the Kansas City Health Department enforcement team, implementing the FOURTEENTH AMENDED ORDER 20-01 in coordination with the CDC.
Enforced mask mandates and COVID-19 guidelines at indoor public venues.
Completed over 60 hours of patient contact tracing to limit transmission in KCMO.
Clinical Coordinator
New Directions
Kansas City
02.2018 - 08.2019
Coordinated patient care by managing appointments, supporting personalized treatment plans, ensuring timely follow-ups, and providing exceptional customer service to enhance continuity and satisfaction.
Optimized clinic operations by streamlining admission, discharge, and transfer procedures to reduce patient wait times and improve workflow efficiency.
Facilitated insurance processes, including eligibility verification, prior authorizations, and claim resolution, to ensure seamless patient access to care and minimize service delays.
Maintained accurate documentation and managed patient data systems, communicated benefit details, and educated patients on healthcare plans and community resources while adhering to privacy standards.
Education
MBA - Executive Leadership Concentration
Avila University
Kansas City, MO
05-2024
BA - Business Administration
Avila University
Kansas City, MO
06-2017
Skills
Customer support
Policy development
Contract management
Inventory and project management
Team leadership and operations
Microsoft Technology
Accomplishments
Covid-19 Enforcement Task Force, 2020, Served on the Kansas City Health Department enforcement team, implementing the FOURTEENTH AMENDED ORDER 20-01 in coordination with the CDC. Enforced mask mandates and COVID-19 guidelines at indoor public venues. Completed over 60 hours of patient contact tracing to limit transmission in KCMO.
Training And Education
Children's Mercy Hospital, Essentials of Healthy Homes and Evaluation Methods for Health Educators and Community Professionals
Federal Emergency Management Agency (FEMA), Comprehensive emergency training covering both the Incident Command System and the National Incident Management System
MBA, Executive Leadership Concentration, 05/24
BA, Business Administration, 06/17
Timeline
Community Resource Specialist (ICS CARE INTEGRATION)
Community Resource Specialist at University of Toronto Students’ Union (UTSU) / University of TorontoCommunity Resource Specialist at University of Toronto Students’ Union (UTSU) / University of Toronto